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Reconciliation Action Plan

National Apology Day

On 13 February 2008, then-Prime Minister Kevin Rudd delivered the Australian Government’s National Apology to Aboriginal and Torres Strait Islander peoples, acknowledging Australia’s wrongdoing which resulted in Stolen Generations.

“My wife and I kept our daughters home from school to watch the apology. It was a significant day not just for our people but all Australians”

- Ken Markwell, EGM Indigenous Services, Australian Unity

The apology was a direct response to Recommendation 5a of the ‘Bringing them Home: the Report of the National Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from Their Families’ report, which was tabled in parliament on 26 May 1997.

Despite it taking over a decade for Aboriginal and Torres Strait Islander peoples to receive a formal apology from the Australian government after the tabling of the recommendation in the report, the date of 13 February holds poignant significance for indigenous peoples.

What is National Apology Day?

National Apology Day is commemorated annually on 13 February and encourages remembrance of - and apology to - Stolen Generations and those whose lives have been blighted by past government policies of forced child removal and assimilation.

This commemoration differs from Sorry Day which is held annually on 26 May, to mark the original tabling of the Bringing the Home report, and which aims to raise awareness about forcible removal policies and the impact left on the children who were taken, their families and their communities.

What are we doing?

Australian Unity recognises and upholds the sentiments laid out in the National Apology. At an operational level Ken Markwell, EGM Indigenous Services, is leading Australian Unity in the development of cultural-specific services as part of the Aboriginal Homecare service. 

What’s important now as a nation is to work with and for Aboriginal and Torres Strait Islander peoples to respect our peoples’ cultures and empower our prosperity,” says Ken.

We strive to continue the progress and empowerment of Indigenous Australians through our Reconciliation Action Plan (RAP).

“This was a real motivation for me coming to work for an organisation like Australian Unity....they walk the talk!”

NAIDOC News

NAIDOC business thrive

Helping Indigenous businesses thrive

NAIDOC career trackers, Maneka Ladharam

CareerTrackers Indigenous internship program

NAIDOC, pen paper

Australian Unity’s joint program with First Nations Foundation

In 2016, Australian Unity launched its Reconciliation Action Plan (RAP) to affirm its commitment to build strong and respectful relationships with Aboriginal and Torres Strait Islander peoples, communities and businesses. The RAP outlined key actions across the business that will provide practical support in progressing reconciliation in Australian Unity and the broader community. These key actions are underpinned by the guiding principles of Relationships, Respect and Opportunities.

Download Reconciliation Action Plan

Australian Unity’s journey towards a more reconciled nation


Australian Unity is proud of its diverse and inclusive workforce, and is committed to growing its engagement with Aboriginal and Torres Strait Islander peoples and communities through employment opportunities across our organisation.

Australian Unity employs more than 250 people from Aboriginal and/or Torres Strait Islander descent, and actively supports learning and development opportunities of our up-coming organisational and community leaders.

To further support our diverse workforce to better engage Aboriginal and Torres Strait Islander peoples, customers and communities, Australian Unity supports cultural awareness and competency training for all staff and managers.


Australian Unity is a member of Supply Nation and is actively engaging Aboriginal and Torres Strait Islander businesses and suppliers to provide products and services to our growing business.

Australian Unity has increased its spend with Aboriginal and Torres Strait Islander businesses by more than 40% since launching its Reconciliation Action Plan, and will continue its ambitious procurement strategy to increase spend to over $1million by 2020.

Australian Unity’s procurement targets are underpinned by the principle of economic development. This principle informs our continued engagement with Aboriginal and Torres Strait Islander business owners to further develop their business and operational capabilities to continue to grow their community impact.

Australian Unity has a diverse range of products and services that enable people to thrive across health, wealth and living. Australian Unity is committed to engage Aboriginal and Torres Strait Islander peoples, customers and communities with accessible products and services that better meet their needs and reflects their communities.

Through the Australian Unity framework of ‘learn and grow’ it is committed to ongoing community consultation, co-design and reporting across its product and services. This process supports our business to better engage customers, and for customers to inform the design and delivery of the products they need.

There are currently products and services being developed that specifically engage and support Aboriginal and Torres Strait Islander customers and communities in the area of Home and Disability Services, Trusts and Estates, Banking and Health Care.

Australian Unity is committed to respectfully recognise the cultures, languages and histories of Australia’s First People, and seeks to celebrate, educate and engage all Australians to deepen understanding and appreciation of Aboriginal and Torres Strait Islander peoples.

Australian Unity is proud of its ongoing support for NAIDOC Week, National Reconciliation Week and other significant days including the National Apology. Through awareness, open and respectful dialogue and immersive experiences, Australian Unity is playing its part in developing informed conversations that promote greater reconciliation.

Australian Unity continues to support the work of Reconciliation Australia, Supply Nation and the Business Council of Australia in shaping the reconciliation agenda of Australia through meaningful consultation and advocacy. In doing so, Australian Unity actively engaging its Aboriginal and Torres Strait Islander workforce to ensure their views, concerns and insights are heard and reflected across the business.

Through the Australian Unity framework of ‘learn and grow’ projects, products and services are better informed by Aboriginal and Torres Strait Islander peoples, customers and employees. Additionally, representation of Aboriginal and Torres Strait Islander peoples on the Reconciliation Steering Committee, and other key product and community advisory committees has better enabled Australian Unity to engage with this community to better meet their needs.

Playing our part

Australian Unity has made good progress in playing its part in providing practical support in supporting reconciliation across its workforce, customers and communities in which it operates.

Australian Unity believes that success isn’t about ticking boxes but rather the strong and respectful relationships that can be forged between communities. Relationships provide a strong foundation to better inform the way Australian Unity engages Aboriginal and Torres Strait Islander peoples, customers, employees and communities to enable them to thrive.

Watch now

Supplier Capability Uplift

Indigenous Marathon Foundation

National Australia Day Breakfast

Cultural Awareness: National Apology 2018

Community Partners

Australian Unity is proud to support Aboriginal and Torres Strait Islander community partners through the Australian Unity Foundation, employee initiatives and ongoing engagement:

For further information about Australian Unity’s Reconciliation Action Plan contact community@australianunity.com.au