Private Health Insurance forms and brochures

Making a claim

Claim money back on your health insurance, and provide details about the bank account you would like to have your claim benefits paid in to.

Managing your membership

Make sure you receive all of the health insurance discounts and the rebate you’re entitled to, and keep your membership details up to date.

About your level of cover

Get information about what is and isn’t included under your level of cover, including exclusions, waiting periods, restrictions and limits that may apply.

About health care in Australia

Useful information from the Australian Government about private health insurance including waiting periods and pre-existing conditions.

Making a claim

Claim money back on your health insurance, and provide details about the bank account you would like to have your claim benefits paid in to.

Nominate your bank account
Make sure you do this one so that we know where to deposit your claim benefits
Claim on extras, ambulance and hospital
You can also claim on many extras by logging in to your account or downloading the claims app

Other claim forms

Claim on preventative health services
Use this form if your cover includes personal health coaching, doctor health check, weight loss service, quit smoking programs, or step into life
Two-way Medicare claim form
Use this form to claim medical expenses back for procedures that are covered by both Medicare and Australian Unity

Provide additional details

Our claims team may ask you to include one or both of these forms with your claim:

Medical authority
Ask your doctor to complete this form if you are being referred for further tests or might require hospitalisation and if you’re within the first 12 months of joining Australian Unity or upgrading your cover
Accident report
Ask your doctor to complete this form if you’re receiving treatment that may be related to an accident, for example joint replacements, arthroscopies or hernia procedures

Need help claiming?

You can find out more about how to claim here, or by calling us on 13 29 39.

Managing your membership

You can find online versions of many of these forms by logging in to your account.

Don’t pay more than you need to

Make sure you receive all of the health insurance discounts and rebate you’re entitled to.

Australian Government rebate on private health insurance

You might be eligible to receive a rebate from the government to help cover the cost of your health insurance

Transfer certificate request

If you’re switching from another health fund, make sure you pay the correct level of Lifetime Health Cover loading and that you don’t have to re-serve any waiting periods you’ve already completed

Direct debit request

Receive up to a 4% discount on your health insurance by arranging automatic payment from a nominated bank, building society or credit card account

Authorise someone else to act on your behalf

Delegated authority
Complete this form to give Australian Unity permission to speak to another person about your membership on your behalf

Keep your membership up to date

Our claims team may ask you to include one or both of these forms with your claim:

About your cover

Find out important information about your cover including terms and conditions, what things you’re covered for, how much you can claim, details about any exclusions and restrictions, and what waiting periods apply.

Australian Unity membership

Private Health Insurance member guide

Important things to know: terms and conditions

Australian Unity Health fund rules

Extras covers

Hospital covers

Combination covers

If your health cover is not listed above, you can find out details by logging in to your account.

About health care in Australia

Useful information from the Australian Government about private health insurance:

Private Health Insurance Code of Conduct
Australian Unity proudly supports and complies with the Private Health Insurance Code of Conduct
Pre-existing conditions
New members, and existing members upgrading to a higher level of cover, may need to serve a waiting period on benefits for treatment for pre-existing conditions
Waiting periods for Private Health Insurance
A waiting period is an initial period of health insurer membership during which no benefit is payable for certain procedures or services.
Doctor's bills
Managing doctor’s bills and potential out-of-pocket costs (including gap payments and informed financial consent)
Private patients’ hospital charter
Your rights and responsibilities as a private patient in a public or private hospital