When you’ve found your card, just toggle back to unlock.
Keep in mind that direct debit, recurring and scheduled payments will still be processed when your card is blocked. All other transactions will be declined.
If you can’t find it you’ll need to contact us to cancel your card and order a replacement. Once you’ve spoken to us you should receive your new card in 3-5 business days.
If you’re overseas and require an emergency replacement card please call us on +1 303 967 1096 (24hrs)
When you receive it all you need to do is log into internet banking, the mobile app or call us on 1300 790 740 and complete a couple of steps.
Internet Banking
Customer Service
Call us on 1300 790 740
We’ll verify you and activate your card
Mobile Banking App
If you have any issues, just give us a call on 1300 790 740 and we’ll help step you through it.
We’re here Monday to Friday – 8.30am to 5.30pm AEST
If you would like to change your pin after you activate your new card you can easily do so in our mobile banking app.
If you’re travelling overseas and plan to use your Australian Unity account, it’s a good idea to let us know first. That way we’ll know that you’re making overseas transactions, not someone else.
Mobile banking app
Over the phone
We’re available on 1300 790 740, Monday to Friday – 8.30am to 5.30pm AEST.
Send us a detailed note to bankingsupport@australianunity.com.au and let us know your travel dates, destinations and overseas contact details. Please include your customer number for ease of reference.
More useful information about using your card overseas:
A $5.00 cash advance fee will apply to every overseas ATM withdrawal you make. It’ll come out of your account at the end of the month.
For more information on the fees and charges, please check our 'Schedule of Fees, Charges and Transaction Limits’.
Currency Conversion charges:
A 3% foreign currency conversion fee will apply to all purchases made in a foreign currency, this charge will be on the converted AUD amount. This is also charged on amounts withdrawn at overseas ATMs.
For more information on the fees and charges, please check our ‘Schedule of Fees, Charges and Transaction Limits’.
The Fraud Monitoring Team is here 24/7
If you have any problems with your card (especially if you lose it, or it gets stolen) call our Fraud Monitoring Team as soon as possible on +61 2 8299 9534.
Internet Banking
Mobile Banking App
It's on the front page of your Australian Unity Bank statement, in the top right hand corner. You'll also see it in your Australian Unity welcome email. It is also the number you use to log in to Internet Banking and the mobile banking app.
If you still can’t find it give us a call on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST.
You can make cash and cheque deposits at any Australia Post Bank@Post outlet.
Find your nearest Australia Post Bank@Post outlet.
Limits and fees apply, so make sure you ask your local Australia Post Bank@Post which ones may apply to you.
For more information on the fees and charges, please check our 'Schedule of Fees, Charges and Transaction Limits’.
Internet Banking
Mobile Banking App
Mobile Banking App (Address only)
Or to update any other details, give us a call on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST."
You do not need to download any additional app to use Apple Pay. The latest version of iOS and watchOS is required to set up cards in Apple Pay. Set up Apple Pay link: https://support.apple.com/en-au/HT204506
How do I add a card to Apple Pay?
Adding a card to Apple Pay is different depending upon the device being used.
iPhone
Apple Watch
iPad
Mobile Banking App
How do I activate my card with Apple Pay?
For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay.
Can a single card be added to multiple Apple Pay wallets?
Yes, a card can be added to Apple Pay on multiple devices, however the card will need to be added to each device separately.
How do I change the default payment network?
When you add your Healthy Banking Everyday Transaction Account to Apple Pay, the card will be defaulted to the Visa network for payments with Apple Pay.
To change the payment network on iPhone
To change the payment network on Apple Watch
An offset account is a transaction account linked to your home loan. It can help you reduce the amount of interest you pay on your home loan by “offsetting” the balance in the offset account from your loan amount. This means you’ll only be charged interest on the difference between your loan balance and offset account balance. You can use the funds in your offset account for day-to-day transactions, and because your loan interest is calculated daily, having more money in your offset on any given day results in less interest paid. For example, if you maintain $50,000 in your offset account for the month and your loan is $500,000, you’ll only pay interest on $450,000 (instead of the full $500,000).
It’s worth keeping in mind that for interest only loans, you may see this benefit in reduced minimum repayments on your loan. But for principal and interest loans, maintaining a balance in your offset account won’t reduce your repayments. Instead, you may see this benefit in a reduced loan term as less interest is debited from your loan balance each month, enabling you to pay off your loan off faster.
Redraw
Draw on your own surplus or advance funds.
Top Ups
Talk with our loan specialists about borrowing more. People usually do this for expenses like renovations or large purchases (like a car).
You can do this for free via the app or Internet Banking. Just move funds from your loan to your transaction account.
If you’d prefer us to help with your redraw, just call us. Just keep in mind that we charge $50 per redraw over the phone.
Either way, you’ll have access to the funds immediately.
You can make additional repayments whenever you like by transferring into the loan account through Internet Banking or through the mobile banking app.
If you want to change your repayments to interest only or principal and interest, or the frequency from weekly to monthly, you’ll need to speak with our lending specialists. Make sure you have your customer number handy.
If you want to change your interest rate type, we’re here to help. View our interest rates to see what may apply to you, and then give us a call. We’re available on 1300 790 740 Monday to Friday – 8.30am to 5.30pm AEST.
Changing from Variable to Fixed rate:
This is pretty easy. Give us a call to go through the options which are applicable to your loan type and product. Once you’ve decided we prepare a simple variation document for you to sign. This will give you all the information about the change for you to read over before signing. Once signed and returned the change will be made within 3 business days.
Changing from Fixed to Variable rate:
This may require you to break from your fixed rate first, and may have a fee or charge to do so. Give us a call to go through the options which are applicable to your loan type and product. Here we can quote the break costs to you. Once you’ve decided we prepare a simple variation document for you to sign. This will give you all the information about the change for you to read over before signing. Once signed and returned the change will be made within 3 business days.
There is a fee to change interest rate types, which is $249. Please note if you have a home loan package this fee does not apply.
We know that life doesn’t always go to plan. If your income gets reduced (for whatever reason), we’re here to help. Talk to us and we’ll see if you can pause your repayments.
To understand what’s changing for you and to work out a plan that could help, we need to speak to you. We’re available on 1300 790 740 Monday to Friday – 8.30am to 5.30pm AEST.
It’s easy. Just transfer funds directly to your loan account in the app or via Internet Banking.
If you have a fixed rate loan, you can only make additional payments up to a maximum of $10,000 per year. Any more than that and you’ll need to pay a break fee.
There are no limits for variable rate loans.
Here’s how to do it:
Internet Banking
Mobile Banking App
Your options will depend on the kind of loan you have.
Variable rate
You can pay off a variable rate home loan any time you like, with a small exit fee of $375.
Fixed rate
You can pay extra during the fixed rate period (up to $10,000 per year).
Once your loan reverts to a variable rate there’s no limit, so you can pay it off any time you like, with a small exit fee of $375.
You can still pay down a fixed loan beyond $10,000 a year if you’d like, but you’ll need to break your loan contract (which will mean extra fees).
Thinking about paying off your loan early?
Give us a call and we’ll let you know what it might cost.
We’re available on 1300 790 740 Monday to Friday – 8.30am to 5.30pm AEST.
Through Internet Banking or the app (for free)
Just move money from your loan account to your transaction account.
If you’d prefer us to help with your redraw, just call us on 1300 790 740. Keep in mind that we charge $50 per redraw over the phone.
Here’s how to do it free of charge:
Internet Banking
Mobile Banking App
You can split any home loan (except Kickstarter), anyway you like. Usually customers may split 50% variable and 50% fixed, remember the choice is yours and needs to suit your needs. Keep in mind you can split a loan up to 4 different ways.
Split loans are part fixed and part variable. They’ll give you the best of both worlds and there's no limit to the way you split the loan (50/50 or 20/80 etc).
This service usually costs $249, but if you have a package home loan it won’t cost you a thing. Just give us a call (with your customer number handy) and we’ll get it sorted as soon as possible.
A variable interest rate will rise and fall with the market over time, so your payments may vary from month to month or year to year. While this might make budgeting harder, you’ll have the flexibility to repay your loan faster (or switch to a different one).
A fixed interest rate stays the same for the chosen term (we offer 1, 3, or 5 year fixed rate terms), so you’ll always know exactly how much you’ll pay each month. While this adds extra security, you won’t have the option to switch to a better rate – and you’ll be limited when it comes extra payments, redraws and break fees.
Did you know you can have the best of both by splitting your loans with part fixed and part variable. They’ll give you the best of both and there's no limit to the way you split the loan (50/50 or 20/80 etc).
Whatever loan you decide on, make sure it has the features, flexibility and fees you need.
See all of our home loan rates here
Do your homework
It’s always worth looking beyond a great rate to the whole package. You might need extra flexibility - like the ability to pause your repayments for example - so we’d recommend speaking to us before you make any decisions.
Make sure you have these available when you apply for a loan:
Once everything is signed and returned it usually takes 5 business days to approve a new home loan.
You’ll usually get pre-approval in 1 business day. Find out how to get it.
Our borrowing power calculator will help you understand how much you’ll be able to borrow. For a rough idea, start by working out your borrowing power and how much (if any) equity you have in an existing property. Remember that you won’t be able to borrow more than 90% of the value of your house, and borrowing more than 80% will lead to extra costs (like Lender’s Mortgage Insurance).
It’s worth having a quick chat with us. We’ll be able to tell you how much you can borrow, help you structure your loan correctly, and make sure you’re getting the best value.
Give us a call on 1800 288 300. We’re Monday to Friday – 8.30am to 5.30pm AEST.
Our borrowing power calculator is a good place to start.
But we’d also suggest calling 1800 288 300. We’re Monday to Friday – 8.30am to 5.30pm AEST
You can make cash and cheque deposits at any Australia Post Bank@Post outlet.
Find your nearest Australia Post Bank@Post outlet.
Limits and fees apply, so make sure you ask your local Australia Post Bank@Post which ones may apply to you.
For more information on the fees and charges, please check our 'Schedule of Fees, Charges and Transaction Limits’.
Payments through Osko are transferred to participating financial institutions in real time, 24/7. Find out more about Osko.
Pay Anyone transfers can take up to 3 business days.
BPAY is Australia's favourite bill payment service. It lets you pay bills quickly, easily and directly from your bank account with us.
® Registered to BPAY Pty Ltd
ABN 69 079 137 518
A Direct Debit is an authorised request you provide to Australian Unity Bank to arrange for any amount Australian Unity Bank may debit or charge to you to be debited automatically from your nominated financial institution bank account as per the Australian Unity Terms and Conditions stated in our ‘Direct Debit Request Form’.
Download the Direct Debit Request Form. Once completed, please send it to:
Australian Unity, GPO Box 1801, Melbourne VIC 3001.
For further information, contact us on 1300 790 740, Monday to Friday from 8.30am to 5.30pm AEST.
You can contact us on 1300 790 740 or in writing at least 30 days before the next debit day to request the cancellation of a Direct Debit.
A Recurring Payment is a regular future dated funds transfer payment which is set up and scheduled via the Mobile App or Internet Banking.
To set up a Recurring Payment via the Mobile App:
Mobile Banking App
Internet Banking
To cancel a Recurring Payment via the Mobile App:
Mobile Banking App
Internet banking
The Merchant or Payment Initiator sets up your ‘Payment Agreement’ through what’s called a Mandate Management Service, with you then authorising your Payment Agreement in your internet banking. . This is where you authorise how much, and when, you will pay for goods or services. It can be for recurring or one-off payments. You can also suspend or cancel your Payment Agreement at any time through your internet banking or by contacting us. If you suspend or cancel your Payment Agreement you must consider whether doing so may breach the terms of your agreement with the Merchant or Payment Initiator. We suggest you understand the consequences of pausing or cancelling a Payment Agreement before doing so. A Payment Agreement may also be paused, resumed or cancelled by a Merchant or Payment Initiator. We will notify you via SMS or email if this occurs.
Before the Payment Agreement takes effect, it will appear in your Australian Unity internet banking portal for your authorisation. Once you authorise the Payment Agreement, the Merchant or Payment Initiator will then be able to debit your Australian Unity Bank account according to the terms that you have agreed.
A Payment Agreement is the agreement that records the authorised payment terms between you and the Merchant or Payment Initiator.
It includes the payment terms that collectively make up the Payment Agreement, including who the payee or payment initiator is, the payment amount, how often payments may be debited from your Australian Unity Bank account, the date on which the first/last payment may be debited, a description of the agreement, and the first and last date that the agreement may be used for initiating payments.
Once you have authorised your Payment Agreements, you can manage your Payment Agreements by following these steps:
Internet Banking
For more information, visit https://www.australianunity.com.au/banking/payto."
It’ll only take a few minutes. We’ll need to make sure you’re really you, and get you registered. Once that’s done, you’ll be ready to go.
Just give us a call on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST.
We can even call you back if you’d like. Just fill out the online form on our Contact Us page.
Please activate SMS One Time Password (OTP) to obtain internet banking self-service password resets and an extra layer of security for internet banking transfers. Please refer to ‘How do I activate SMS One Time Password (OTP)?’ in the ‘Security’ FAQ section.
Your limit is already set to $1,250.
If you need more, you’ll need to chat to us. This is purely for security reasons. Once we’re sure it’s you we’ll change your limit straight away.
Call us on 1300 790 740. We’re Monday to Friday – 8.30am to 5.30pm AEST. (Make sure you have your customer number available, a valid mobile number on your account, and an activated SMS One Time Password for all account holders/ signatories.)
If you enter the incorrect account number or BSB number the payment will be made to the incorrect account.
If this happens call us on 1300 790 740 Monday to Friday – 8.30am to 5.30pm AEST. We will then contact the bank or financial institution where the account is held to try and get the money back.
When you call, we just need you to tell us:
Internet Banking
Mobile Banking App
Internet Banking
Mobile Banking App
® Registered to BPAY Pty Ltd
ABN 69 079 137 518
Internet Banking
If you have any problems with your card (especially if you lose it, or it’s stolen) or transaction history, call our Fraud Monitoring Team as soon as possible on +61 2 8299 9534.
Internet Banking
If you’ve forgotten your Internet Banking password please visit our page for further details."
Internet Banking
This can happen to anyone, and we’ll do everything we can to help you out.
If you think you’ve been a victim of banking or card fraud, call us immediately on 1300 790 740 we’re available from Monday to Friday – 8.30am to 5.30pm AEST.
If you need help outside of business hours please call 1800 125 440, 24 hours a day, 7 days a week.
If you need help while you’re overseas, please call the Visa Cardholder Support Hotline (International) number: +1 303 967 1096, open 24 hours.
The first thing we’ll do is secure your banking facilities.
(And remember, you can block or report a lost/stolen card through the mobile banking app any time.)
Do you see a transaction you don’t recognise?
Do a quick search online. It’s a quick way of identifying whether a business or service actually exists. If you’re still unsure, give us a call.
What next?
Once we’ve secured your banking facilities, we’ll issue you a new card (if you need one) and start investigating your claim.
If we find any unauthorised activity, you’ll be reimbursed in full (provided you’ve complied with the card terms & conditions and haven’t contributed to the loss).
We’ll NEVER ask for online banking or personal details via email, so if you get a message like this, it’s definitely a scam.
Do not reply, and do not click on any links.
Just delete the email straight way (from both your inbox and recycle bin).
SMS One Time Passwords provide an extra layer of security when you’re making changes or transfers through internet banking.
Whenever a first time payee is added, we’ll send a numerical code to your mobile number.
You’ll need to enter this code in online banking to verify the new payee.
Want to add this to your internet banking profile? Give us a call on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST.
Internet Banking
Once activated, SMS OTP is required for internet banking self-service password resets and provides an extra layer of security when you’re making changes or transfers through internet banking.
Note:
Internet Banking self-service password resets and an extra layer of security for internet banking transfers are not available until SMS OTP is activated.
Apple Pay is a digital wallet from Apple which lets you use a compatible iPhone, Apple Watch, iPad or Mac to make secure contactless purchases in stores, within selected apps and participating websites.
Apple Pay is available on iPhone, iPad, Apple Watch, Mac with Touch ID, Mac with an Apple Pay enabled iPhone or Apple Watch and the latest OS.
No, your card details are not stored on the device or in the Cloud. When a card is added to Apple Pay, a Device Account Number replaces the need for the card number.
The Device Account Number is used to make secure purchases in stores and within apps and websites. It will not work if it is compromised in any way and cannot be used outside of the device it is assigned to.
No, it does not cost you anything extra to use Apple Pay.
The usual credit or debit charges apply to purchases and some retailers may apply a credit or debit card surcharge to purchases made using any payment method, including Apple Pay, contactless or chip and PIN transactions.
You require an active data plan or Wi-fi connection to add your card to Apple Pay. Based upon your mobile plan and network, additional message and/or data charges may apply.
How do I change my default card?
The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps:
iPhone
Apple Watch
iPad
How do I remove a card from Apple Pay?
To remove a card from Apple Pay you must follow these steps:
iPhone
Apple Watch
iPad
For more information about managing your cards with Apple Pay visit https://support.apple.com/enau/HT205583
Please note: if you remove your device passcode or Face ID, Touch ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.
How do I update my Transaction Visa Debit card in Apple Pay to include the eftpos payment network?
To update your Card on iPhone and Apple Watch
You do not need to download an additional app to use Apple Pay. The latest version of iOS and watchOS is required to set up cards in Apple Pay. Set up Apple Pay link: https://support.apple.com/en-au/HT204506
How do I add a card to Apple Pay?
Adding a card to Apple Pay is different depending on the device:
iPhone
Apple Watch
iPad
Mobile Banking App
You must have the Australian Unity mobile banking app to connect it with Apple Pay.
How do I activate my card with Apple Pay?
For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay.
Can a single card be added to multiple Apple Pay wallets?
Yes, a card can be added to Apple Pay on multiple devices, however the card will need to be added to each device separately.
How do I change the default payment network?
When you add your Healthy Banking Everyday Transaction Account to Apple Pay, the card will be defaulted to the Visa network for payments with Apple Pay.
To change the payment network on iPhone
To change the payment network on Apple Watch
Where can I use Apple Pay?
You can use your device to make a payment using Apple Pay in stores or anywhere you can tap and pay. Apple Pay can also be used within apps or on participating websites wherever they see the buy with Apple Pay mark.
How do I make payment in stores with an iPhone?
Pay with iPhone with Face ID
Pay with iPhone with Touch ID
How to use Apple Pay link: https://support.apple.com/en-au/HT201239
How do I make payment in stores with an Apple Watch?
Pay with Apple Watch
When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.
How do I make payment within an app or on participating websites?
With your iPhone, iPad and Apple Watch, you can use Apple Pay to pay within apps when you see Apple Pay as a payment option.
To pay with Apple Pay within an app:
Can I use Apple Pay to make a payment on the web in Safari?
Yes. With your iPhone or iPad
With your Mac models with Touch ID
With other Mac models
Is there a transaction limit when using Apple Pay in store?
No, there is no transaction limit for Apple Pay transactions. Depending on the store and transaction amount, you might need to sign a receipt or enter your PIN.
How do I return an item purchased with Apple Pay in stores?
You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to the device from which the original payment was made, while other may have to refund the plastic card.
You may need to provide the last four digits of the Device Account Number to the retailer. This can be found by opening the Wallet app and tapping the symbol in the top right corner and then scrolling down to find Device Account Number.
Will I be able to view my Apple Pay transactions within the Wallet app?
Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app. Eftpos transactions made using your Transaction Visa debit card with Apple Pay can currently only be viewed via Australian Unity internet banking or via the Australian Unity mobile app.
Will I be able to view my Apple Pay transactions in my bank statement?
Apply Pay transactions will appear as they normally do on an Australian Unity bank statement or credit card statement.
Is Apple Pay secure?
Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.
Other features which help to keep your payments secure and safe include:
iPhone and iPad
All transactions require authentication using Face ID, Touch ID (if enabled), or by entering the device's passcode.
Apple Watch
Payments can only be authorised if the device passcode has been entered and skin contact with the device has not been lost. If the device has been removed from your wrist, Wrist Detect deactivates the NFC feature and Apple Pay. To re-activate the Near Field Communication (NFC) feature and Apple Pay the device passcode has to be entered again.
Please note: you should never share your device's passcode, or register more than one person’s Face ID, or Touch ID, while your card is registered to Apple Pay.
Can I get cash out with my Transaction Visa Debit card with Apple Pay?
You may be able to get cash out at selected merchants with your Transaction Visa Debit card by selecting 'eftpos CHQ' or 'eftpos SAV' in Apple Pay.
The Device Account Number can be found by opening the Wallet app, tap the card, then tap the symbol in the top right corner and then scrolling down to find Device Account Number.
What should I do if my card is lost or stolen?
You should contact us straight away on 1300 790 740 so the lost or stolen card can be cancelled and no further purchases made. When the replacement card is issued we will automatically update Apple Pay with your new card details. You can continue to make purchases using Apple Pay before your new card arrives. You may be limited to transactions under $100 until your new PIN arrives.
Or alternatively you can manage your lost or stolen card via the Mobile Banking app by selecting ‘manage cards’ then swipe to the card lost or stolen and select card as either ‘lost or stolen’.
You should contact us on 1300 790 740 to request that your card be disabled for use with Apple Pay. You should also go to iCloud.com and remove your card from your Apple Watch. If you find your Apple Watch you can add your card back by following the same steps you went through when you set the card up with Apple Pay originally.
Get help if your device is lost or stolen: https://support.apple.com/en-au/HT201472
Samsung Pay is the secure and easy-to-use mobile payment service for compatible Samsung smartphones and smartwatches.
For a list of compatible Samsung devices, visit www.samsung.com/au/apps/samsungpay/
You can load the following Australian Unity cards to Samsung Pay:
You can also load your favourite loyalty cards to Samsung Pay. For more details visit www.samsung.com/au/apps/samsungpay/
How do I load a card to Samsung Pay?
How many payment cards can I register into Samsung Pay?
You can register up to 10 payment cards into Samsung Pay.
How many loyalty cards can I register into Samsung Pay?
You can add as many loyalty cards as you want; however, only a total of 12 cards (loyalty, debit and credit cards) can be displayed by Samsung Pay when using Simple Pay. You may select which debit, credit and loyalty cards you would like to access with Simple Pay by selecting More, Settings, Edit Simple Pay.
Where can I use Samsung Pay?
Near Field Communication (NFC) and Magnetic Secure Transaction (MST) support means that Samsung Pay is accepted virtually anywhere you can pay by tapping or swiping your credit card. MST technology means Samsung Pay can be used almost anywhere around the globe.
How do I make payment in stores with a compatible Samsung smartphone?
Please note that you must wait until the verification is over before touching your phone to the reader or an error might occur.
How do I make payment in stores with a compatible Samsung Gear smartwatch?
Is there a transaction limit when using Samsung Pay?
Yes, the transaction limits that apply to Samsung Pay are the same as your Australian Unity Visa debit or credit card. For transactions over $100 you will be asked to enter your card PIN in to the retailer’s terminal.
How do I return an item purchased with Samsung Pay in stores?
All purchases made with Samsung Pay can be returned according to the store’s policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the card reader or the NFC reader to complete the return.
Is Samsung Pay secure?
Samsung Pay uses Tokenisation, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, you verify either using your fingerprint, Iris scanner (Galaxy S8 and Galaxy S8+ devices only) or a 4-digit PIN when making purchases.
For more details on Samsung Pay security features visit www.samsung.com/au/apps/samsungpay/
How is my default card determined in Samsung Pay?
There is not a default card in Samsung Pay. When you open the app or activate the Simple Pay feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.
You should contact us straight away on the following number at Australian Unity: 1300 790 740;
so the lost or stolen card can be cancelled and no further purchases made. You should also delete the lost or stolen card from Samsung Pay.
If your device is lost or stolen, you can use Samsung’s Find My Mobile service to remotely Lock or Wipe your device (also Locking or Wiping Samsung Pay and all the payment cards registered in it).
If you just want to suspend your Australian Unity Visa debit or credit card temporarily, login to Samsung Find My Mobile service and suspend your card. Please note your physical Australian Unity Visa debit or credit card can continue to be used.
Your closing balance is how much you owe on your account at the end of each calendar month.
To avoid late fees, you’ll need to make a minimum payment of 3% of what you owe. This is payable between the 1st and 16th of every month.
If you know your pin but just want to change it:
Mobile Banking App
Internet Banking
If you’ve forgotten your PIN, you’ll have to log into internet banking to reset it.
Mobile Banking App
When you’ve found your card, just toggle back to unblock.
Keep in mind that direct debit, recurring and scheduled payments will still be processed when your card is blocked. All other transactions will be declined.
If you can’t find it you’ll need to contact us to cancel your card and order a replacement. Once you’ve spoken to us you should receive your new card in 3-5 business days.
If you’re overseas and require an emergency replacement card please call us on +1 303 967 1096 (24hrs)
If you have a Visa Credit Card, you can get a cash advance at any ATM by selecting Credit, and making the withdrawal.
Just remember that interest is charged immediately at 18.99% p.a. (+/- ATM operator fees).
You’ll get up to 45 interest free purchases with our Visa Credit card.
If you pay the full balance on your statement by the ‘due date’ each month, you won’t pay any interest. If you can’t, interest will be calculated from the day after the ‘due date’ on your statement.
When you apply for a card we’ll send you a pin. Once you log into the app, you can change it to whatever you like.
Mobile Banking App
If you’ve forgotten your PIN, you’ll have to log into internet banking to reset it.
Yes we do.
To set it up in the app.
To set it up using wallet.
Which ATMs can I use for free?
You can use CBA, Westpac, ANZ and NAB ATM’s for free.
Not all ATMs are this generous though, so check the screen (they’ll ask you to accept the fees if they’re going to charge you) before you finalise anything.
Just give us a call on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST. This is for security reasons. Once we’re sure it’s you we’ll change your limit or cancel your card straight away.
If you’d rather do it online, fill out our online ‘credit card change form’ and email it to bankingsupport@australianunity.com.au. We’ll review, verify the request and let you know in 3 business days.
We don’t have any branches. By keeping everything digital, we’re able to keep costs down for you.
You can get in touch using our digital and phone support if you need to talk.
We also offer a number of banking services through Australia Post Bank@Post outlets such as cash and cheque deposits, cash withdrawals and more.
Find your nearest Australia Post Bank@Post outlet.
If you have a home loan with us you qualify for up to 10% off your health insurance*.
*10% discount includes all other retail discounts and is only available when paying by direct debit. This discount is for new customers only and is not available through brokers or comparators. Not to be used in conjunction with any other offer or discount. Excludes Overseas Visitors Cover.
If you apply online we verify you digitally.
The most helpful documents are:
If you plan to send certified copies of your updated ID details, your documents will need to confirm your full name, date of birth and/or current residential address.
Here’s the full list.
Our people can do just about anything, so give us a call if you need help with:
Our call centre is based right here in Australia – Melbourne to be exact.
Found a transaction that doesn’t feel quite right? Let us know the date, amount and who received it.
Call us on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST. We’ll look into it straight away.
If it’s outside of business hours just leave us a message, email us at bankingsupport@australianunity.com.au, or fill out the contact form on the ‘Contact Us’ page. If we find any unauthorised activity, you’ll be reimbursed in full (provided you’ve complied with the card terms & conditions and haven’t contributed to the loss).
Whether it's understanding Australian Unity's terminology, you are looking to apply for an account with us or have a banking question that we can assist you with, we are here to help.
© Copyright 2018 - 2023 Australian Unity Limited. All loans and deposit products are issued by Australian Unity Bank Limited ABN 30 087 652 079 AFSL/Australian Credit Licence No. 237994. Australian Unity Bank Limited is a fully owned subsidiary of Australian Unity Limited.
Terms and Conditions | Privacy