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Extras treatment
Claim on extras treatments
Extras treatments include things like dental, optical, physiotherapy, remedial massage and acupuncture.
Not sure which extras you can claim on or how much you can claim? Log into your account or check your Fact Sheet to find out what’s included for your cover.
What you'll need to make a claim
Unless you can claim on the spot, you'll need to provide evidence to support your claim. For extras claims, we need to see an itemised invoice for the service you received. It cannot be more than 2 years old. The invoice must include:
- the name of the person who received the service
- date of service and type of service, plus item number if relevant
- provider’s name and practice address
- at least one of the following:
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provider number
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provider phone number
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For some claims - including preventative health, sickness travel and accommodation benefits, and items like orthotics or TENS machines—you may need to provide different documentation to support your claim.
On the spot
It's easy as 1, 2, 3...
1. Visit Provider
2. Swipe your card
3. Claim processed
If your extras provider has a HICAPS or CSC machine, simply swipe your Australian Unity membership card on the spot.
Once your claim is authorised, you simply pay any difference between the Australian Unity benefit and your provider’s fee.
Did you know?
If you don’t have a membership card, you can order a replacement using our Online Member Services today.
Order a new card
App or online
- Log into your Australian Unity health app or Online Member Services (online account).
- Head to ‘Make a claim’ and select ‘Extras services’.
- Answer each question in the online form, making sure to upload your itemised invoice from the provider and any other documents required to support your claim.
- Once we’ve processed your claim, we’ll make a payment into your nominated bank or credit union account. If you haven’t paid your provider, it will be your responsibility to pass it on.
- If there’s any amount outstanding after our payment to you, you’ll need to pay this.
Mail email or fax
- Complete a health cover claim form.
- Attach your itemised invoice from your health service provider, and any other documents that are required to support your claim.
- Send it all to Australian Unity. You can find the reply-paid postal address and email address on the claim form.
- Once we’ve processed your claim, we’ll make a payment into your nominated bank or credit union account. If you haven’t paid your provider, it will be your responsibility to pass it on.
- If there’s any amount outstanding after our payment to you, you’ll need to pay this.