If you need to make a claim we won't make you wade through paperwork. QBE has a 24-hour emergency claims number. In most cases, you need just provide details over the phone. To make a claim, call 1300 734 729.
An excess may apply to a claim you make under your policy. The amount of the excess is shown on your Certificate of Insurance. This excess will apply to each event that results in a claim.
Automatically cover for certain medical conditions
All Travel Plan will automatically cover certain medical conditions (listed on page 45 of the PDS), provided the condition is stable and you (or anyone else to be covered) are not waiting for medical treatment, or test or investigation result.
High risk existing medical conditions
If you are applying for an International or Annual Multi Trip Travel Plan you must tell us if you or anyone in your travelling party has any a high risk medical condition (listed on page 44 of the PDS).
Letting us know about your condition
If you don’t receive an approval for pre-existing condition cover, you may still apply for standard cover, which excludes your pre-existing condition(s).
Click here to create a quote then follow the instructions we email you. You will be asked to complete a medical appraisal form online.
Once you’ve completed the assessment, we will respond with your terms and conditions.
If you’re over 80 you will need to complete and submit a Travellers Medical Appraisal Form.