We care about the service we provide to our customers, in fact it’s one of our main areas of focus as a member owned bank. That’s why it’s important to us to hear from you, letting us know what went well and what could be improved is a great way for us to make sure our service is as good as it can be. It’s one small difference to the way we do business that will make a big difference to how happy you are with your bank.
We love hearing about a positive experience. A part of being good is sharing good so it’s even more exciting when we can share that feedback with the individual who helped deliver that positive experience. If that’s the case, we want to hear from you.
We do our very best to provide you with great service. But we understand that from time to time we may fall short of your expectations. If that’s the case, we want to hear from you.
If you’re not satisfied with how we’ve responded to your complaint or dispute, you can refer the matter to our external dispute resolution provider, the Australian Financial Complaints Authority.
Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
Office of the Australian Information Commissioner
GPO Box 5218, Sydney, NSW, 2001