We care about the service we provide to our customers, in fact it’s one of our main areas of focus as a member owned bank. That’s why it’s important to us to hear from you, letting us know what went well and what could be improved is a great way for us to make sure our service is as good as it can be. It’s one small difference to the way we do business that will make a big difference to how happy you are with your bank.
We love hearing about a positive experience. A part of being good is sharing good so it’s even more exciting when we can share that feedback with the individual who helped deliver that positive experience. If that’s the case, we want to hear from you.
We do our very best to provide you with great service. But we understand that from time to time we may fall short of your expectations. If that’s the case, we want to hear from you.
We’ll address your concerns as quickly as possible. You can read more about how we handle complaints in our Complaints Management Policy (australianunity.com.au).
If you’re not satisfied with how we’ve responded to your complaint or dispute, you can refer the matter to our external dispute resolution provider, the Australian Financial Complaints Authority.
Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
Telephone: 1300 931 638
Fax: +61 03 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au
If your complaint is regarding personal information or credit-related information (for more information refer to our Privacy Policy):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney, NSW, 2001
Telephone: 1300 363 992
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Fees, charges and lending criteria apply and product terms and conditions available on application. Please refer to Terms of Use before applying for any product. Australian Unity Bank Limited is covered by the Australian Government guarantee on deposits, for more information please view our page.
Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you and read the relevant terms and conditions (including Terms of Use), any Product Disclosure Statement (if applicable) and Financial Services Guide before acquiring any product.