Member FAQs

Australian Unity's head company, Australian Unity Limited, is a mutual. Australian Unity customers are associated with the product or service that they buy. Eligible Australian Unity customers can become Members, or owners, of our head company, Australian Unity Limited. Our board determines the basis upon which Australian Unity customers can become Members of Australian Unity Limited.

Consistent with the health insurance industry, we refer to our health insurance customers as 'members' and this will not change. Eligible health insurance members who hold a health insurance policy (other than overseas visitors' cover) with Australian Unity will remain a health insurance member but additionally will be an Australian Unity Member and eligible for the benefits that brings.

As a Member of Australian Unity, you will be able to access benefits that are uniquely available to Australian Unity Members. Initially this will focus on ways of understanding, measuring and improving your own personal wellbeing, drawing on Australian Unity's longstanding partnership with Deakin University. In the future, there will be further benefits added exclusively for Members, which will be in addition to the existing benefits of being a customer of Australian Unity.

Existing Australian Unity Members will be offered access to range of new benefits and value. Initially this will focus on understanding, measuring and improving your own personal wellbeing, drawing on Australian Unity's longstanding partnership with Deakin University. Exclusive Australian Unity Member benefits will be added in the future in addition to the existing benefits of being a customer of an Australian Unity product or service.

No, Australian Unity Membership is automatic based on your holding of an eligible Australian Unity product or service and is free. As Australian Unity is a mutual, you may be called upon to contribute $1 in the unlikely event that Australian Unity is wound up.

If you’re eligible to vote, our notices of annual general meeting are usually distributed in September or October of each year, so keep an eye out as this outlines the business that is considered at each year's AGM.

Australian Unity Members would have received a welcome letter when initially becoming a Member. If you're unsure, please contact our Member Engagement Team.

If you don’t want to receive Member communications, please contact our Member Engagement Team.

Australian Unity's head company, Australian Unity Limited, is a mutual. Australian Unity customers are associated with the product or service that they buy. Eligible Australian Unity customers can become Members, or owners, of our head company, Australian Unity Limited. Our board determines the basis upon which Australian Unity customers can become Members of Australian Unity Limited.

Use the ‘Register here’ button on the Membership webpage to register your e-mail.

This is not possible now but is something we are looking to implement in the future.

This could be the case if you have updated your information with the Member Relations team directly or you provided different contact details for different Australian Unity products or services. If you have any concerns, please contact the Member Engagement Team.

Please contact the Member Engagement Team if you believe any details are incorrect.

You can find all your submitted enquiries and responses from the Member Engagement team in My messages.

Please contact the Member Engagement Team.

Go to Account Settings > Update password.

At Australian Unity, we take steps to store your information securely and have a range of security controls in place. We utilise some of the most advanced technology for Internet security available today. When you access our sites using a supported web browser, Secure Socket Layer (SSL) technology and server-side data encryption is used to protect your information while it’s in transit and at rest, including securely storing your information in data centers hosted in Australia.

Our employees and contractors regularly receive targeted privacy awareness training to securely handle personal information in accordance with privacy laws.

Yes, you need to have a Membership with Australian Unity. Please refer to the Membership section of these FAQs for eligibility.

There are two ways you can register for Member benefits:

1. When you purchase an Australian Unity product or service, you may receive an email that contains a link to register.
2. Go to the Membership webpage and select ‘Register here’.

Your username is the email address you provided us when you took out your Australian Unity product or service.

If two individuals on your policy share an e-mail address, this will be linked to the primary policy holder. Please contact the Member Engagement Team to add an e-mail for additional individuals on your policy.

Please contact the Member Engagement Team.

From the log-in screen, select ‘Forgot password’. Follow the steps to reset your password.

We have processes in place that will determine the most current and reliable email address across the products or services for which the member has an interest or interests.

To safeguard our Members' information, we lock accounts when there have been too many incorrect attempts to access them. If your account is locked, it will be unlocked after 30 minutes.

Real Wellbeing is more than just your physical health. It’s your standard of living and feeling safe in your home. It’s your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy. Put simply, Real Wellbeing is your overall quality of life and how satisfied you are with your life as a whole.

The seven domains are: standard of living, health, achieving in life, personal relationships, personal safety, community connectedness and future security.

The Australian Unity Personal Wellbeing Index offers a quick and simple test for those wanting to measure their wellbeing and see if it is in the normal range for Australians. The Advanced Wellbeing Assessment is a comprehensive survey developed in partnership with Deakin University. It asks a series of questions relating to each of the seven domains of wellbeing. After completing the assessment, you will receive a free wellbeing report, with a detailed breakdown of your wellbeing score, plus advice on help you can improve your wellbeing.

You can access the advanced wellbeing assessment in a number of ways:

• Visit the Member webpage
• Via the My Real Wellbeing app
• Through your Member account

Answers to the Personal Wellbeing Index will be aggregated with other responses on an anonymous basis so that we can provide you and other Members with more relevant comparisons and insights. Answers to the Advanced Wellbeing Assessment may be used for marketing purposes to provide targeted advice and suggestions of relevant services to help improve your wellbeing. The answers you provide will be used to generate a personalised wellbeing report and will not be used in any way to influence the price you pay for any products or services provided by Australian Unity.

Your personal details enable us to give a more accurate assessment of your wellbeing and benchmark your score against 20 years of data that has been collected while preparing the Australian Unity Personal Wellbeing Index. You do not have to provide this information, however our ability to reliably benchmark against this data is impacted if you do not answer all the demographic questions in the survey, or if you are under 18.

Your score has been benchmarked against 20 years of data that has been collected while preparing the Australian Unity Wellbeing Index.

We have been using the Australian Unity Wellbeing Index to measure the wellbeing of Australians for more than 20 years. The measures used to create questions for the Advanced Wellbeing Assessment have been developed by Deakin University following an in-depth review of existing research literature and measurement tools.

The score you receive is a general indication only and is not a substitute for a professional advice. If you have concerns about your wellbeing in any of the domains, we recommend that you seek appropriate professional advice.

To best assess meaningful changes to your wellbeing over time, we recommend you take the assessment every six months.

Unfortunately, we are unable to offer this at the present time, although we hope to include this functionality sometime soon.

 To see your previous scores and view changes to your wellbeing over time, visit your Member account.

For technical advice, assistance or feedback about the app, please contact the Member Engagement Team.

Visit the App Store or Google Play app on your phone and search for ‘My Real Wellbeing’.

On iPhone, the minimum requirement is an iPhone 7 running iOS 13.1 or later. For Android, the minimum requirement is a Samsung Galaxy S9 or Google Pixel 4, running Android Oreo 8.1 or later.

Yes, it is free and exclusive to Australian Unity Members.

The app activities have been designed to work together to improve your wellbeing, however we understand that not everyone has the time or ability to complete every activity. You can pause any activity from the setting screen or adjust the target and frequency to make it easier or less time consuming to fit in with your other commitments.

Default targets and frequency have been set for each activity, but we understand that not everyone is the same, so you can adjust or pause any activity, from the settings screen. You can also set notifications specific to that activity as a reminder.

Your activity results and achievements will be used only for improving your experience within the app. Your answers will be aggregated with other Member activity on an anonymous basis so that we can provide you and other members with an optimal experience. Your answers will not be linked with your Australian Unity Member or customer record.