Membership FAQs | Australian Unity

Australian Unity Membership

Australian Unity's head company, Australian Unity Limited, is a mutual. Australian Unity customers are associated with the products or services they buy. Eligible Australian Unity customers can become Members, or owners, of our head company, Australian Unity Limited. Our board determines the basis upon which Australian Unity customers can become Members of Australian Unity Limited.

All customers who hold an eligible product or service qualify for Australian Unity Membership. Customers who hold an eligible product or service for a continuous period of two years will automatically qualify for Australian Unity Guardian Membership. Australian Unity Guardian Members are able to have a say in how the company is run by voting at our AGMs. Eligible retirement community residents become Australian Unity Guardian Members upon taking up residence at their village.

Information about your Membership status is available in the Member Portal. You can register for access to the Member Portal and other Member benefits here or log in here.

Consistent with the health insurance industry, we often refer to our health insurance customers as 'members' and this will not change. Eligible health insurance members who hold a health insurance policy (other than overseas visitors' cover) with Australian Unity will remain a health insurance member but additionally will be an Australian Unity Member and eligible for the benefits that brings.

As a Member of Australian Unity, you will be able to access benefits that are uniquely available to Australian Unity Members. Initially this will focus on ways of understanding, measuring and improving your own personal wellbeing, drawing on Australian Unity's longstanding partnership with Deakin University. In the future, there will be further benefits added exclusively for Members, which will be in addition to the existing benefits of being a customer of Australian Unity.

Only financial Australian Unity Guardian Members are eligible to vote at the AGM. The Notice of Annual General Meeting, which sets out the items that will be considered at the AGM, with full details on how to vote and submit questions, is usually distributed in September or October each year, so keep an eye out through your preferred communication channel.

Australian Unity Members would have received a welcome letter when initially becoming a Member. Information about your Membership is available in the Member Portal. You can register for access to the Member Portal and other Member benefits here or log in here.

If you don’t want to receive Australian Unity Member communications, please use the link at the bottom of your email communication or contact the Member Engagement team on 1300 682 744. You can also update your communication preferences for receiving Annual Reports and Notices of Meeting here.

Funeral Plan Management Limited and Lifeplan Australia Friendly Society Limited (Lifeplan) are wholly owned subsidiaries of Australian Unity Limited. You are receiving this communication because the ownership of an eligible funeral policy has been assigned to you. Holders of an eligible product issued by an entity of the Australian Unity group qualify for Australian Unity Guardian membership. As a member of Australian Unity, we are legally required to notify you of the Annual General Meeting.

Accessing Member benefits

Yes, you need to be an Australian Unity Member or Australian Unity Guardian Member. Please refer to the Australian Unity Membership section of these FAQs for more information.

If you received a communication regarding Australian Unity Membership, Member benefits or the AGM, it will contain a link or URL you can use to register. You can also register here.

Your username is the email address you provided when you took out your Australian Unity product or service. If two individuals on your policy share an e-mail address, this will generally be linked to the primary policy holder only.

When you complete the registration process to access your Member benefits, you will be required to provide an email address if you have not previously provided one to Australian Unity. This will be verified and will become your username.

From the log-in screen, select ‘Forgot password’ and follow the steps to reset your password.

The easiest way to change your password is to visit the log-in screen, select ‘Forgot password’ and follow the steps.

We have processes in place that will determine the most current and reliable email address across the products or services for which the Member has an interest or interests. If you want to find out which email address is your username, from the log-in screen, select ‘Forgot email’ and follow the steps.

To safeguard your information, we lock accounts when there have been too many incorrect attempts to access them. If your account is locked, please try again after 30 minutes.

My Real Wellbeing app

You can download the My Real Wellbeing app via the App Store or Google Play. You can also visit the App Store or Google Play on your phone and search for ‘My Real Wellbeing’.

For technical advice, assistance or feedback about the app, follow the links on the app Settings screen, use the secure Contact Us form in the Member portal or contact the Member Engagement team on 1300 682 744.

On iPhone, the minimum requirement is an iPhone 7 running iOS 13.1 or later. For Android, the minimum requirement is a Samsung Galaxy S9 or Google Pixel 4, running Android Pie 9.1 or later.

Yes, it is free and exclusive to Australian Unity Members.

The app activities have been designed to work together to improve your wellbeing, however we understand that not everyone has the time or ability to complete every activity. Try to do as many activities as you can, as often as you can to help your Real Wellbeing.

When you first log in, you will be shown instructions on how to use the My Real Wellbeing app. To access these again at any time, visit the app Settings screen and tap ‘How to use this app’.

Your activity results and achievements will be used only for improving your experience within the app. Your answers will be aggregated with other Member activity on an anonymous basis so we can provide you and other Members with an optimal experience. Your answers will not be linked with your Australian Unity Member or customer record.

The My Real Wellbeing app integrates with Fitbit, Apple Health and Google Fit apps and associated devices.

Advanced Wellbeing Assessment

The Advanced Wellbeing Assessment has been developed with Deakin University, drawing on our 20-year partnership measuring the wellbeing of Australians. Complete the assessment to receive a detailed report covering each of the seven key areas of wellbeing, enabling you to see how your wellbeing compares with other Australians and areas to focus on.

To access all your wellbeing reports, see your previous scores and view changes to your wellbeing over time, visit the Member Portal. You can register for access to the Portal and other Member benefits here or log in here.

Real Wellbeing is more than just your physical health. It’s your standard of living and feeling safe in your home. It’s your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy. Put simply, Real Wellbeing is your overall quality of life and how satisfied you are with your life as a whole. You can find out more here.

Answers to the Advanced Wellbeing Assessment may be used for marketing purposes to provide targeted advice and suggestions of relevant services to help improve your wellbeing. The answers you provide will be used to generate a personalised wellbeing report and will not be used in any way to influence the price you pay for any products or services provided by Australian Unity.

The score you receive is an indication only and is not a substitute for professional advice. If you have concerns about any area of your wellbeing, we recommend you speak to your GP or consult an appropriate professional.

To best assess meaningful changes to your wellbeing over time, we recommend you take the assessment every four to six months.

Member portal

You will find your Australian Unity Membership number at the top of all correspondence relating to your Australian Unity Membership. It is not the same as your health insurance account number, or the account number relating to any other product or service you may have with Australian Unity. You can also find your Member number in the Member Portal. You can register for access to the Member Portal and other Member benefits here or log in here.

You will be able to see which products and services you hold with Australian Unity by visiting the Member Portal, however for any more information about policy inclusions, claims, transactions or other details, see here for the relevant support or account access details.

This could be the case if you have recently updated your personal information or you provided different contact details for different Australian Unity products or services. If you have any concerns, please use the secure Contact Us form in the Member Portal or contact the Member Engagement team on 1300 682 744.

If you believe any of your details are incorrect, please use the secure Contact Us form in the Member Portal or contact the Member Engagement team on 1300 682 744.

At Australian Unity, we take steps to store your information securely and have a range of security controls in place. We utilise some of the most advanced technology for internet security available today. When you access our sites using a supported web browser, Secure Socket Layer (SSL) technology and server-side data encryption is used to protect your information while it’s in transit and at rest, including securely storing your information in data centres hosted in Australia. Our employees and contractors regularly receive targeted privacy awareness training to securely handle personal information in accordance with privacy laws.

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