Our Impact

Our guiding pillars

Established more than 185 years ago, we are Australia’s first wellbeing company, providing health, wealth and care products and services that deliver Real Wellbeing. We focus on opportunities that deliver relevance, diversification and growth across four pillars.

	Member and customer focus	We develop our products and services to support the changing wellbeing needs of our members and customers.
	Sustainable financial performance	The strength and scale of our operation allows us to generate sustainable financial performance with a greater positive impact for the future.
	People, wellbeing and capability	Our portfolio seeks to maximise positive community and social value. We are a trusted institution supported by strong governance practices.
	Strong communities	We seek to ensure our people have the right skills, mindset, capability and culture to support our ambition and enable them by supporting their wellbeing.

Our CSV Framework

Australian Unity’s Community & Social Value (CSV) Framework was developed in 2020, in partnership with Social Ventures Australia, to tangibly measure and track the positive impact we create.

Our CSV Framework has since become an intrinsic part of our business—providing the foundation for how we operate and the decisions we make. It identifies three key impact areas where we can have a positive social impact on our members, customers, employees, and community.

	Lifelong wellness We help people access better levels of health and wellness with care and services that are based on individual needs.	Better access to healthcare Through a diverse range of services and investment initiatives, we create access to quality healthcare—including hospital substitution, early intervention and preventative programs, in-home and health services and specialist health facilities. Improved health outcomes We understand that to be effective, care and services must be tailored to meet the needs of individuals, and not the other way around. Our customers experience positive health outcomes through Australian Unity's care products and services, including those accessing services at facilities owned by our social infrastructure funds.
	Economic empowerment We help build financial security and resilience to provide confidence about the future and to deal with life’s challenges.	Building financial resilience We recognise financial security as an important contributor to wellbeing. We help people build their financial resilience and improve their financial wellbeing through our financially efficient investments and savings products. We also help build broader societal financial resilience through prioritised spends with Indigenous and social enterprises linked to our Reconciliation Action Plan priorities. Social and economic opportunities through employment As a wellbeing company, we know the positive impact of being financially secure and socially connected. We provide social and economic opportunities through meaningful employment, including offering permanency where possible to our healthcare workers in a 'gig' dominated sector.
	Strong communities We create strong communities, providing individuals with a sense of purpose and security through meaningful engagement, access to services and social connectedness.	Leading social innovation With the gap between available human services and demand widening across Australia, we seek to drive positive change and opportunities in Australian communities with innovative products, infrastructure developments and solutions including specialist disability accommodation, childcare and healthcare facilities. Supporting living in place We invest in place-based models of care, social and community infrastructure and affordable specialist accommodation that positively contribute to the wellbeing of our customers and the community. We also provide financial management and administrative services to support the daily living for those unable to manage their own affairs.

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Our Impact

Measuring our social impact

Our guiding pillars

Our CSV Framework

Lifelong
wellness

Economic
empowerment

Strong
communities

Previous reports

We use cookies to capture data to enhance your experience on our website.

Our Impact

Measuring our social impact

Our guiding pillars

Our CSV Framework

Lifelong wellness

Economic empowerment

Strong communities

Previous reports

Lifelong
wellness

Economic
empowerment

Strong
communities