Skip to main content
  1. About Us
  2. Australian Unity & COVID-19 - Information & Resources

Australian Unity and COVID-19

Private Health Insurance
Find out more >

Overseas Visitor Health Cover
Find out more >

Find out more >

Find out more >

Retirement Communities
Find out more >

Residential Aged Care
Find out more >

Home & Disability Services
Find out more >

Aboriginal Home Care
Find out more >

Investors and Financial Advisers
Find out more >

Australian Unity and COVID-19

As a member-owned wellbeing company formed 180 years ago, Australian Unity has a proud history of providing support through times of war, financial upheaval and natural disaster–as well as in the recovery and rebuilding efforts that followed those shattering events.

With our operations spanning a range of health, wealth and living services, we have a comprehensive COVID-19 response package to support our members, customers, employees, supply chains, public and private healthcare capacity and the broader community.

Our employees

Our 7000-plus employees are at the heart of everything we do, and we will do whatever it takes to protect their health, safety and wellbeing as they go about their vital work.

As well as specific health and safety measures to protect our home and residential care workers, we have made arrangements for most of our office-based workforce to work from home.

In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we’ve also adjusted our leave management guidelines and strengthened measures to support employee mental health and wellbeing.

Aged care, disability, and healthcare services

Our focus in these vital and valued human services is the health and wellbeing of the 50,000-plus Australians and 6000 workers across our home care and disability business, aged care residential communities, and Aboriginal home care business.

We have the right systems in place and our employees are trained on how best to protect from and respond to outbreaks–and we’re working with health authorities to constantly review and update infection control procedures.

Our subsidiary, Remedy Healthcare, has introduced telehealth services for rehabilitation, physiotherapy, occupational therapy, exercise physiology and nursing support to enable eligible patients to continue receiving vital health treatment, despite the restrictions created by the COVID-19.

Health insurance

To help reduce the financial impact of the COVID-19 pandemic, we postponed all Private Health Insurance and Overseas Visitors Cover premium increases for 6 months until 1 October 2020.

In order to provide additional peace of mind, we are also covering policy holders for hospital admissions, irrespective of their level of cover, if that admission relates to COVID-19. If you take out hospital cover for the first time on or after 1 July 2020, a 2 month general waiting period applies. This measure will stay in place until at least 31 March 2021 and may extend beyond then if required.


We recognise that the COVID-19 pandemic is causing financial strain on many thousands of individuals, families and businesses, so we have developed a range of assistance options for our banking customers.

These include the ability to temporarily pause repayments on loans, including credit cards; temporary interest rate relief on lending; and early access to term deposits without incurring any fees.

Investment and Advice

With COVID-19 causing financial market volatility, our financial advisors and investment service team is providing advice and guidance to our customers about their financial wellbeing–now and into the future.

And with private hospitals helping to meet the expected increases in patient demand caused by COVID-19, many of the healthcare assets in our Healthcare Property Trust have a vital role in the ongoing management of the pandemic and we are on-hand to support our hospital operators and tenants in these efforts.

Similarly, our Diversified Property Fund’s shopping centres are providing essential services for communities, with major supermarkets working to meet the needs of the elderly, disadvantaged and the broader community.  Our site management teams are working hard to make shoppers feel safe and comfortable by providing adequate social distancing measures and additional security and cleaning.

COVIDSafe app

The Australian Government has released the COVIDSafe app to speed up the process of contacting people exposed to COVID-19.

Australian Unity is encouraging its employees, customers and the community to help slow the spread of COVID-19 by downloading the app. To find out more about the COVIDSafe app and how to download it, visit the Department of Health website.

Further information

For more information on what Australian Unity’s businesses are doing in response to COVID-19, click on the links above. 

For up-to-date health information, visit these websites: