At Australian Unity, our biggest priority is the health, safety and wellbeing of our customers and our people who care for them. That's why we're committed to supporting you throughout the COVID-19 health crisis.
Quality controls to protect our people and customers
While the situation with COVID-19 is developing rapidly and changing daily, please rest assured that we're actively monitoring and acting on all appropriate advice from government and health authorities, supported by our own Chief Medical Advisor.
Australian Unity has moved quickly put strong processes in place to prevent cases of COVID-19 that may occur within our workforce from affecting our customers. We are actively identifying, assessing and managing risks relating to our services to try to reduce transmission of the virus.
We're confident our customers can continue to safely use our services during these challenging times. We are making sure our frontline employees (in particular, our care workers and community nurses) are trained, equipped and capable of doing what's needed to:
- Prevent the spread of respiratory diseases, including COVID-19, within the community,
- Ensure compliance with government health regulations and social distancing directives, and
- Amplify existing infection prevention and control procedures and how they apply to COVID-19.
At an organisational level, we've also put processes in place to:
- Promptly identify and manage customers and employees who have, or may have been exposed to, COVID-19 through any interaction with Australian Unity,
- Inform relevant Australian Unity employees and customers, as well as government health authorities, of any COVID-19 related issues, including confirmed cases, and
- Support affected employees and customers who have been confirmed as having COVID-19 as much as possible
Day-to-day, we continue to offer a range of important hands-on and contactless support services, supported by robust measures to ensure safety, including:
- A pre-screening process before every customer service to proactively identity potential risks and determine whether services can proceed safely,
- Providing additional training for personal protective equipment (PPE), infection prevention and control and hand hygiene for our employees,
- Adhering to government advice on when our employees should wear PPE and rapidly updating our practices if government advice changes,
- Seeking additional essential equipment where required and distributing quickly to our local branches,
- Providing clear directives that our employees must not come to work or visit customers if they are unwell. In particular, if they are experiencing flu-like symptoms (such as fever, cough, sore throat and shortness of breath) or have had close contact with someone who has been confirmed as having COVID-19, or someone who is currently being tested for COVID-19,
- Implementing special leave arrangements to support our people when needed, and
- Producing a range of additional resources to support the health and emotional wellbeing of our employees.
If you have any questions about our safety measures, or an upcoming home care services appointment, please contact your local Australian Unity branch.