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COVID-19 and your Home Care Services

At Australian Unity, our biggest priority is the health, safety and wellbeing of our customers and our people who care for them.

We are actively monitoring the novel coronavirus (COVID-19) public health situation in Australia and are acting on all relevant advice from government.

While the situation is developing rapidly and changing daily, please rest assured that we have robust systems in place to respond to any outbreaks that affect our business and are taking all possible precautionary measures. Some of these include:

  • Additional training for personal protective equipment, infection control and hand hygiene for all customer facing staff
  • Securing additional essential equipment, including fast distribution throughout our branch network
  • Robust technology to support service delivery

We have shared clear guidance and communication to our teams that they must not come to work if they are experiencing any flu-like symptoms (such as fever, cough, sore throat and shortness of breath) or have had close or casual contact with someone who has been confirmed as having COVID-19 or close contact with someone currently being tested for COVID-19.

If you think you have symptoms, phone the Australian Government’s Coronavirus Health Information Line on 1800 020 080 or your GP who will be able to provide you with further advice. Please also call your local Australian Unity branch to let them know.

We will continue to wear the correct personal protective equipment (PPE) based on government and medical advice – so you can rest assured that we are taking all possible precautionary measures. 

We will continue to closely monitor all relevant advice and advise you if anything changes.

If you have any questions, please contact your local branch team. Thank you for your support and understanding.




What if I think I have symptoms?

Please seek medical advice urgently, put on a face mask and avoid close contact with anyone for 14 days, or until you have been cleared by your doctor or other health professional. Please then contact your local Australian Unity branch. Primary health providers, GPs, community health workers and emergency departments in Australia have been provided with updated advice and guidance on how to diagnose and manage this condition.

What is Australian Unity doing about the coronavirus to protect employees and customers?

Our pandemic management teams have been working on our preparedness and activity for many weeks and are acting daily to monitor and address the situation, including being informed by State and Australian Government public health advice. 

As an organisation that supports customers in the community and their homes, we need to be vigilant in our response. Many of the people we care for are older members of the community, and those who suffer respiratory conditions, who are at higher risk.

Therefore, it is critical to follow rigorous hygiene measures and obtain medical treatment if you or your loved ones show any symptoms of COVID-19.

Additional training for care workers? 

All frontline staff will undertake additional training for personal protective equipment, infection control and hand hygiene.  

How is Australian Unity communicating with customers about coronavirus?

We'll be keeping customers up to date by phone, through our website, in our Flourish magazine and information alerts as inserts in their monthly billing. We will also work on an information flyer for care workers to leave with customers during their service.

What if I need extra support due to social distancing recommendations?

We are always here to support you if your needs change during the current situation. Some services that might help to support you through social distancing include assisted or unassisted food shopping and meal preparation, collecting prescription medicines, collecting library books, posting letters, craft activities or creating a memory book. 

The Australian Government Coronavirus Health Information Line can answer questions about COVID-19 - please call 1800 020 080. It is now open 24 hours a day, 7 days a week.

For more information from Australian Unity about symptoms and protecting yourself with hygiene please visit



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