What you can do?
To help reduce risks to residents, we are asking all visitors, including our contractors, service and home care providers, as well as your family and other guests, to register their visit by completing a ‘Tell Us About You’ form, available at reception. This form makes it clear that any visitors who are unwell or required to be in self-isolation should not enter the community or your individual residence. It also provides a register to assist health authorities trace people who might have been exposed to COVID-19.
Your assistance in supporting this voluntary register will help protect the health of you and your neighbours, as well as employees in this community.
Your wellbeing is paramount and you are encouraged to proactively support your own health and get help if you need it. It is important that we all plan and consider what isolation may mean for you, and what it may mean for your family or visitors. Please be assured, we will do our best to support you during this period and we will keep in regular contact to make sure you are safe and comfortable.
For the most up to date information and advice on COVID-19 visit the Department of Health’s website:
- National Coronavirus Health Information Line: 1800 020 080
- State or territory health information lines:
- Victoria: 1300 60 60 24
- All other states and territories: 1800 022 222
Know how COVID-19 is spread
The virus can spread from person to person through:
- close contact with an infected person (including in the 24 hours before they started showing symptoms)
- contact with droplets from an infected person’s cough or sneeze
- touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face.
- COVID-19 is a new disease, so there is no existing immunity in our community. This means that COVID-19 could spread widely and quickly.
Know what symptoms to look for:
Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with Coronavirus may experience:
- flu-like symptoms such as coughing, sore throat and fatigue
- shortness of breath.
Create a Household Plan of Action
- Consider members of your household who may be at greater risk such as people with severe chronic illnesses
- Ask your neighbours what their plan includes
- Create an emergency contact list including family, friends, neighbours and healthcare providers
- Choose a room in your house that can be used to separate sick household members from others if needed
- Consider your future plans around travel, attendance at social gatherings and appointments.
Take every day preventative actions
- Covering your coughs and sneezes with your elbow or a tissue
- Disposing of tissues properly
- Washing your hands often with soap and water for at least 20 seconds, including before and after eating and after going to the toilet
- Using alcohol-based hand sanitisers at times when you aren’t able to wash your hands
- Cleaning and disinfecting surfaces in your home
- If you are sick, avoiding contact with others
- Stay more than 1.5 metres away from people
- Cleaning and sanitising frequently used objects such as mobile phones, keys and wallets
- Consider staying at home and away from crowds if you or a family member have any underlying health issues that may put you at greater risk
- When you go out in public, keeping away from others who are sick and limiting close contact.
- As we have already seen, the situation continues to evolve incredibly quickly so we appreciate your patience as we may need to make further changes to our approach at short notice.
We thank you for your continued support as we all work through this together.