COVID-19: Keeping our staff and patients well

To continue to provide the best protection to our patients and staff, and to comply with the current Victorian restrictions, all patients will be required to wear a mask or face covering at Australian Unity dental centres until they enter the dental surgery for treatment.

The health and wellbeing of our patients and team members is at the centre of everything we do.

As a result of ongoing risks posed by COVID-19, we have made a decision to redirect our attention to emergency and urgent dental treatments only. We will be rescheduling all routine dental treatments following advice issued by the Australian and Victorian Governments regarding non-essential services, as well as recommendations provided by the Australian Dental Association. Australian Unity's dental clinics are committed to adhering to these requirements in an effort to protect the community from the spread of COVID-19.

What this means for your appointments

If you have an existing appointment that needs to be rescheduled, we'll contact you by phone to make that change. If we're not able to reach you, we'll send an SMS to let you know.

If you require emergency or urgent treatment

Please contact us if you need to book an appointment for urgent or emergency treatment or if you need advice on whether your treatment can be postponed.

If you need to visit an Australian Unity dental centre

In addition to our standard hygiene practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • All patients will be temperature screened on arrival at clinic. Patients with high temperatures will be asked to reschedule
  • All patients and staff will be required to wear a mask or face covering within the dental centre as mandated by the Victorian Government.
  • All employees will continue to practice their very high standards of hand hygiene
  • We've reduced the number of appointments and employees at each clinic and additional time has been allowed between appointments to better enable social distancing between patients
  • Hand sanitiser has been placed in our waiting area and all treatment rooms and is encouraged to be used by all upon entering and leaving the clinic
  • In addition to our daily cleaning routine, we are more frequently cleaning ‘high touch’ items, including EFTPOS machines, phones and keyboards
  • Our treatment rooms are cleaned thoroughly after each patient.

How you can support us

If your appointment hasn't already been rescheduled, we need to let you know that we won't be able to treat you if:

  • If you have had a COVID-19 test within 28 days before or after your appointment please let us know by calling 1300 700 541.
  • You, or anyone you've been in close contact with, has returned from any overseas location, or a cruise ship, in the last 14 days
  • You, or anyone you've been in close contact with or live with, has been diagnosed with COVID-19 in the last 14 days or is awaiting test results for COVID-19
  • You're feeling unwell or currently experiencing any flu-like symptoms (for example, fever (high temperature), cough, sore throat, fatigue, shortness of breath).

If any of these circumstances apply to you, please call us to reschedule your appointment.

Thank you for your continued support. We hope you remain safe and well during this unpredictable time. If you have any questions, please call us on 1300 700 541. 

For more information and general updates about COVID-19 visit the Australian Government Department of Health on its website at