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New Insurance Partner – Frequently Asked Questions

  • Why are you changing your insurance partner?

    Following a review of our insurance products and services, we’re pleased to announce we’ve appointed the multi-award winning insurer Allianz Australia Insurance Limited (Allianz) as our preferred partner, replacing QBE, to provide insurance cover to our customers from 1 April 2019. From this date, QBE will no longer be offering new or renewed insurance cover through Australian Unity.
  • About Allianz Australia

    Australian Unity Bank (previously known as Big Sky Building Society) has enjoyed a successful 15 year partnership with Allianz, a multi award winning insurer and one of Australia’s largest general insurers. With over 100 years in Australia, Allianz operates in Australia and New Zealand, supporting more than 3 million policyholders. 

    Large General Insurer of the Year - 2018, 2017, 2016, 2014, 2013, 2012, 2011 (ANZIIF)
    General Insurance Company of the Year - 2018, 2017 & 2014 (RFi Group Australian Insurance Awards) 
    Employer of Choice for Women by the Equal Opportunity for Women Agency (EOWA) - from 2009 - 2013 
    Employer of Choice for Gender Equality - from 2014 - 2018

    Allianz is a wholly owned subsidiary of Allianz SE which is one of the leading global providers of insurance, banking and asset management services. Founded in 1890 in Munich, the Allianz Group is present in 70 countries with over 142,000 employees and approximately 86 million customers.

  • What happens with my old QBE policy?

    It’s important to note that QBE won’t be offering renewal of your policy. Your current QBE cover will cease to exist after your policy expiry date.

    We invite you to continue your insurance relationship with us under a new insurance policy underwritten by Allianz, to help ensure your most valuable assets remain protected.

    If you do not want to sign up with our new insurer, simply let us know before your policy expires.

  • What do I need to do to remain insured through Australian Unity?

    If you would like to remain insured through us, you need to set up your preferred payment method with Allianz before your QBE policy expires. 

    1. Please check the details

    As your offer of new cover from Allianz is based on information supplied by QBE, we want to ensure all the information  on your Policy Schedule is correct. If there is incorrect information, please immediately call 1300 130 935.

    2. Carefully review the Allianz Product Disclosure Statement (PDS) (including, if applicable, the key facts sheet) together with your Policy Schedule, as these set out your sums insured, terms and conditions of your cover and explain what you’re covered for. You will have received these in a letter from Allianz prior to the expiry of your current policy. Please ensure the new policy’s features and benefits meet your needs.

    3. Arrange payment of your policy

    • To make an annual premium payment, see ‘How to pay’ details provided in our letter.
    • To make arrangements for the direct debit of annual or monthly instalments of your premium, please call 1300 130 935 as you are required to confirm your bank account or credit card details with Allianz.
    • If you haven’t received your offer of a new Allianz insurance policy as yet and your policy will expire shortly, please contact us immediately on 1300 130 935.
  • Will my current direct debit premium payments continue automatically?

    No. Privacy legislation does not allow us to transfer personal financial information from one insurance provider to another in these circumstances. Please call us on 1300 130 935 to make new arrangements for the direct debit of your premium by Allianz.

  • Where can I find out more about the features, benefits, terms and conditions of my new insurance policy offer from Allianz?

    Please visit  or see Product Disclosure Statements for each of the following products:

    Motor PDS -
    Home Vital PDS - 
    Home Prestige PDS - 
    Home Classic PDS - 
    Landlord PDS - 
    Caravan & Trailer PDS - 
    Pleasure Craft PDS -
    Key Fact Sheets -

    If you’d like to know more about the financial services provided by Australian Unity and how we are paid, please read our Financial Services Guide

  • Can I speak to someone about my new insurance policy offer or if I have any further questions?

    Certainly, please call us on 1300 130 935 Monday- Friday, between 8.30am – 6pm.

Important Information

Australian Unity Bank Limited, ABN 30 087 652 079 AFSL No 237994 is authorised to refer you online to the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708 (Allianz) and to arrange this insurance over the phone and provide you with general advice on this insurance as agent for Allianz. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is suitable for you and your personal circumstances. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statements available above

If you purchase this insurance, we will receive a commission that is a percentage of the premium up to 20%. Ask us for more details before we provide you with services. It’s important that you read our Financial Services Guide before acting on any advice or taking out insurance through us. You can download the Australian Unity Bank Limited FSG here.

  1. Minimum premiums may apply. Any discounts/entitlements may be subject to rounding and only apply to the extent any minimum premium is not reached. If you are eligible for more than one, we also apply each of them in a predetermined order to the premium (excluding taxes and government charges) as reduced by any prior applied discounts/entitlements. Discounts may not be applied to the premium charged for optional covers such as flood (where applicable).
  2. Any online discounts offered are applied to our standard rates (excluding optional covers) and are for the first year’s premium only (unless stated otherwise). Other discounts may apply to insurance purchased via other methods.
  3. To qualify for the maximum No Claim Bonus discount of 30%, customers must have had no home or contents insurance claims in the preceding five years. However, customers who have had up to two claims may still qualify for reduced No Claim Bonus discount.