Assessed and waiting

Assessed & waiting for your Home Care Package

What happens next?

It can sometimes feel like a long and frustrating process once you’ve been assessed for a Home Care Package and are waiting for your funding to come through.

It’s important to find options in the meantime to ensure you can stay happy and healthy at home until you get assigned your Home Care Package.

Here are some proactive ideas or options to consider, whilst you are waiting for your package:

Access Commonwealth Home Support Program services (CHSP)
Research providers
Pay for your care privately while you wait
Ask family and friends for help
Plan what care services you might need, once your package comes through
Accept an interim Package

Hear from one of our customers

Meet our Home Care Package customer Anita, who has been receiving home care services from Australian Unity since 2018 following an unexpected lengthy hospital stay.

Australian Unity does my shopping once a week and cleaning once a fortnight and, when needed, personal care. I’ve also been able to purchase a Tunstall alarm and monitoring system with my funding, which Australian Unity arranged for me.

Based on Anita’s research of Home Care providers and hearing recommendations about Australian Unity Home Care from her friends already receiving services, Anita chose Australian Unity to provide home care services, which she says has helped her remain independent at home.

Helpful information

What type of services does Australian Unity offer older Australians?

Australian Unity provides a wide range of support to help you live safely and comfortably in your own home for longer.

Our services aim to support you to be healthy and enjoy an improved quality of life. We also provide services to help carers take a break and recharge. Our healthcare services support your physical and emotional health and wellbeing. Visits to your home by our qualified registered nurses, Allied health professionals and qualified care team can make your life easier while ensuring you are receiving the right support and services to maintain your mobility, safety, comfort and dignity.
If you enjoy getting out and about and staying connected to family and friends, support from our home care services team can ensure you stay socially active and continue to enjoy outings, hobbies and interests away from home with ease. Our friendly staff can transport you to appointments or activities, so you never have to miss your favourite occasion.
A little bit of help around the home, or assistance to look your best every day, is a great way to feel good about your home and yourself. Our home care services team can support you with help around the home, such as regular cleaning, garden maintenance, meal preparation and personal care including showering and dressing for the day. Choose the type of assistance you need based on your own personal circumstances.
If you care for an elderly family member, it’s important to also look after your own health and wellbeing. This might mean taking some time out to visit friends, looking after your personal needs or completing activities to keep your life running smoothly. Whether it’s for just a few hours or a weekend, our home care services team can step in to care for your family member when you need a break to rest and recharge. By choosing our regular or respite services you will always know your loved one is in good hands.
For more detailed information about how our services can help you, please visit the Home Care Services page here.

Are there annual caps for home care services with Australian Unity?

Yes. Annual caps are set from the date you start your home care. The annual cap follows you as you move between providers, services and care levels. Centrelink will advise you and us if you reach your annual or lifetime cap.

I need care urgently, but my Home Care Package funding isn’t available yet. Can you help?

Yes, Australian Unity can assist if you are waiting for a Home Care Package to be allocated.

To help while you wait, you may wish to purchase home care services privately from Australian Unity. This can give you immediate support.

Australian Unity can also assist you to apply for interim funding such as the Commonwealth Home Support Programme (CHSP).

Call us to find out how we can help you while your funding is allocated. For more information, visit the Private funded page.

Why should I choose Australian Unity?

Australian Unity is one of the country’s leading providers of home care services. Our award-winning team will make the process of organising your home care services smooth and stress free so that you can live well at home and focus on the things you enjoy most.

More than 29,000 people trust Australian Unity’s award-winning home care services. Here’s why:
We partner with you to design care plans that meet your personal needs and goals. We check in regularly and work with you to adjust your care as your needs change to ensure you continue to live comfortably at home.

Our dedicated Care Partners take the stress out of organising home healthcare, coordinating your schedule, finding the right care team and managing your budget, so that you can spend your time on the things you enjoy most.

We’ll match you with a small, personalised support team with the right mix of skills and qualifications to support you, so that you have consistency in your services and always know who is coming and when.

You’ll have access to one of the largest health and home care teams in Australia, which includes more than 3,000 care workers, nurses and allied health clinicians who are passionate about delivering a high-quality service. With this breadth of expertise, you can have peace of mind that you’ll be supported as your needs evolve.

Has your situation changed?

If you have been assigned a home care package, simply click the link below to begin organising your services.

Find out more