Setting up a Delegated Authority

Partner Delegated Authority

Unless you tell us otherwise, a partner or spouse included on your policy, will have automatic delegated authority on your policy.

This means that your partner or spouse has the authority to do anything you could do as the policyholder except nominate or cancel other delegated authorities. This means your partner or spouse will have authorisation to act on your behalf to access and discuss personal information (including claims information) about all members covered under the policy and can make changes to the policy e.g. change the level of the cover or contact details, add or remove a dependent, suspend the policy or cancel the membership.

If you have a partner or spouse on your policy and don’t want them to be given delegated authority you can cancel the delegated authority by contacting us on 13 29 39 (8.30am – 6.30pm AEDT weekdays).

Delegated Authority

If you’d like to authorise another person to speak to Australian Unity on your behalf and to help manage your membership, you can set up a Delegated Authority. For example,

  • If a friend or family member purchased the policy on your behalf, you can give us authority to talk to them (especially if they purchase the policy before you arrive in Australia)
  • If your English language skills are not strong, you can give us permission to discuss your membership with someone else, for example a family member, friend or work colleague

What is covered by a Delegated Authority?

Your partner/spouse covered on your policy or other Delegated Authority can make enquiries about, and changes to, most aspects of your membership.

    Policy Holder Delegated Authority/Partner/Spouse on Policy
    Change personal details including address and phone number Yes Yes
    Enquire about policy details and level of cover Yes Yes
    Change your level of cover Yes Yes
    Make a payment Yes Yes
    Change payment method Yes Yes
    Add or remove a dependant Yes Yes
    Make a claim Yes Yes
    Enquire about the progress of a claim Yes Yes
    Suspend your membership Yes Yes
    Cancel your membership Yes Yes
    Speak to Australian Unity on your behalf after you leave Australia Yes Yes
    Change or remove the Policyholder Yes Yes
    Add or remove a Delegated Authority Yes No

How do you set up a Delegated Authority?

Call us at 13 29 39 (8.30am – 6.30pm AEDT weekdays) or simply complete the Delegated Authority Form and return it to Australian Unity.

Removing a Delegated Authority

You can remove a Delegated Authority, including partner authority at any time by simply contacting Australian Unity on 13 29 39.

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