Setting up a Delegated Authority
Partner Delegated Authority
Unless you tell us otherwise, a partner or spouse included on your policy, will have automatic delegated authority on your policy.
This means that your partner or spouse has the authority to do anything you could do as the policyholder except nominate or cancel other delegated authorities. This means your partner or spouse will have authorisation to act on your behalf to access and discuss personal information (including claims information) about all members covered under the policy and can make changes to the policy e.g. change the level of the cover or contact details, add or remove a dependent, suspend the policy or cancel the membership.
If you have a partner or spouse on your policy and don’t want them to be given delegated authority you can cancel the delegated authority by contacting us on 13 29 39 (8.30am – 6.30pm AEDT weekdays).
If you’d like to authorise another person to speak to Australian Unity on your behalf and to help manage your membership, you can set up a Delegated Authority. For example:
- If a friend or family member purchased the policy on your behalf, you can give us authority to talk to them (especially if they purchase the policy before you arrive in Australia)
- If your English language skills are not strong, you can give us permission to discuss your membership with someone else, for example a family member, friend or work colleague
What is covered by a Delegated Authority?
Your partner/spouse covered on your policy or other Delegated Authority can make enquiries about, and changes to, most aspects of your membership.
|Policy Holder||Delegated Authority/Partner/Spouse on Policy|
|Change personal details including address and phone number||Yes||Yes|
|Enquire about policy details and level of cover||Yes||Yes|
|Change your level of cover||Yes||Yes|
|Make a payment||Yes||Yes|
|Change payment method||Yes||Yes|
|Add or remove a dependent||Yes||Yes|
|Make a claim||Yes||Yes|
|Enquire about the progress of a claim||Yes||Yes|
|Suspend your membership||Yes||Yes|
|Cancel your membership||Yes||Yes|
|Speak to Australian Unity on your behalf after you leave Australia||Yes||Yes|
|Change or remove the Policyholder||Yes||Yes|
|Add or remove a Delegated Authority||Yes||No|
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