We take your privacy seriously, which is why Australian Unity has strict security measures in place to protect your personal information. That means we will deal ONLY with you, as the policy holder, in all matters related to your Overseas Visitors Cover.
If you’d like to authorise another person to speak to Australian Unity on your behalf and to help manage your membership, you can set up a Delegated Authority.
For example:
The person you name as a Delegated Authority can make enquiries about, and changes to, most aspects of your membership.
| Policy Holder | Delegated Authority | |
|---|---|---|
| Change personal details including address and phone number | Yes | Yes |
| Enquire about policy details and level of cover | Yes | Yes |
| Change your level of cover | Yes | No |
| Make a payment | Yes | Yes |
| Change payment method | Yes | Yes |
| Add or remove a dependant | Yes | No |
| Make a claim | Yes | Yes |
| Enquire about the progress of a claim | Yes | Yes |
| Suspend your membership | Yes | Yes |
| Cancel your membership | Yes | Yes |
| Speak to Australian Unity on your behalf after you leave Australia | Yes | Yes |
| Nominate further Delegated Authorities | Yes | No |
| Remove a Delegated Authority | Yes | No |
Simply complete the Delegated Authority Form and return it to Australian Unity.
When completing the form, make sure that you:
Due to the Stage 4 restrictions in Melbourne, we may not be able to process any mail received. To find out how best to contact us during these times visit australianunity.com.au/covid-19-visitors
If you have any questions, please call us on 13 29 39
You can remove a Delegated Authority at any time by simply contacting Australian Unity on 13 29 39