Please review the transition information booklet for comprehensive details on all the changes to your banking. You can find a brief summary below. Please note page references are to the page in the transition information booklet with more detail.
Payments & transfers
Payments & transfers
Cards
Your Australian Unity debit and credit card(s) will continue to work until 28 February 2026. Shortly after transition, you’ll receive your new Bank Australia card(s) with updated card numbers, expiry dates and CVV codes. [see page 15]
BSB & account number(s)
Payments made from 24 November 2025, using your existing Australian Unity Bank BSB and account number, will be received and may take up to 2 business days to credit your account.
To ensure you receive your payments in real time, you will need to use your new Bank Australia BSB 313-140 and replace your member number with your new Bank Australia account number. [see page 10]
Pay IDs
Your Pay IDs will be automatically transferred to Bank Australia — no action needed
Regular payments
The regular payments that you have set up - like direct debits and direct credits, whether with external parties or between your own accounts - will still work for a period of time. However, they may be delayed, so we recommend updating these payments with your new BSB & account number as soon as possible once you transition. Rest assured, Bank Australia will contact you before your old account details can no longer be used. [see page 10]
Saved payees & account nicknames
Your existing payees will be automatically transferred to Bank Australia – no action needed.
You’ll be able to see any existing payees and account nicknames
Daily limits
Some of your daily transaction limits will be changing. [page 16].
PayTo
PayTo agreements will not be transferred to Bank Australia so you will need to re-establish them from 24 November 2025.
Cheques
There are no changes to cheques as, like Australian Unity, Bank Australia also accept domestic cheques deposited via Bank@Post. [see page 41]
Access & support
Access and support
New app and internet banking
From 5pm 21 November 2025 you will no longer be able to access the Australian Unity app or internet banking.
From Monday 24 November, you’ll need to log in to Bank Australia’s internet banking and their mobile app to access your accounts online. [see pages 8 & 9]
Access to branch network
You will now have access to 15 branches across Victoria, New South Wales, Queensland and the Australian Capital Territory with customer service support available at each. These are made up of the Bank Australia and Qudos Bank branches following their merger in July 2025. [see page 18]
Changes to withdrawing & depositing cash
You will still have fee free access to the ATMs of the four 4 major banks(ANZ, NAB, CBA & Westpac), you will gain fee free access to Bank Australia and Qudos Bank ATMs, but will no longer have fee free access to the Precinct network of ATMS. You can still make cash deposits and withdrawals at any Australia Post Bank@Post outlet. Limits and fees apply, so make sure you ask your local Australia Post Bank@Post which ones may apply to you. This can now also be done at Bank Australia and Qudos Bank branches.
Extended contact centre hours
The Bank Australia contact centre will provide you with extended hours of customer support. From 24 November 2025 you can contact them from Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 2:00pm AEST/AEDT.
Changes to data sharing
Any open banking arrangements where you share your data with accredited data recipients will cease on 21 November 2025 and from 24 November 2025 you will need re-establish any agreements.
You will have the same features you have now plus many additional features like round up and the ability to enable or disable extra features. [see page 18]
New features
From 24 November 2025 you can access the Bank Australia mobile banking app and Internet banking. Bank Australia’s digital experience has some different features to the Australian Unity app. For example, you will be able to adjust your own transfer limits, send secure messages to Bank Australia through their digital platforms, and make international transfers. [see page 45]
Transaction history
From 24 November you will be able to view recent transaction history and access historical statements in both the Bank Australia internet banking and app.
Product changes
Product changes
Terms & conditions
You will be moving to Bank Australia’s terms and conditions (excluding current home loans and personal loans where you will retain your existing Australian Unity terms and conditions). These can be accessed here.
Transaction Accounts
There are some changes to personal transactional banking fees and charges, in most cases for the better. [see page 22]
The regular payments that you have set up - like direct debits and direct credits, whether with external parties or between your own accounts - will still work for a period of time. However, they may be delayed, so we recommend updating these payments with your new BSB & account number as soon as possible. Rest assured, Bank Australia will contact you before your old account details can no longer be used. [see page 10]
A new Bank Australia card(s) will be issued after transition with a new card number, expiry and CVV, but your Australian Unity card(s) will work until 28 February 2026. [see page 15]
Fee free ATM access will change, and you will gain access to branches. [see page 18]
Daily limits are changing. [see page 16]
PayIDs and saved payees will automatically be transferring but PayTo and open banking data sharing agreements will need to be re-stablished. [see page 41]
Any interest earned from your Australian Unity bank account between 1 November and the transition will be automatically accrued and transferred to Bank Australia, where it will be credited to your new Bank Australia account at the end of the month, in addition to the interest earned on your new Bank Australia account. Apart from Everyday Banking (S1), Savings On Call (S2, S3, S4) and Business Banking (S40) accounts, where the interest accrued from 1 November to 21 November will be credited to your account on 21 November 2025.
Once your savings product moves to Bank Australia you will not be required to transact via a linked transaction account – you can make credits and debits directly from your savings account.
Savings Accounts
Changes to accounts may include the features of products or product names, changes to fees and charges, terms and conditions, age limits and interest rates. [see page 24]
Changes to minimum deposit conditions for Active Saver & Kids Saver accounts. [see pages 25 & 27]
The regular payments that you have set up - like direct debits and direct credits, whether with external parties or between your own accounts - will still work for a period of time. However, they may be delayed, so we recommend updating these payments with your new BSB & account number as soon as possible. Rest assured, Bank Australia will contact you before your old account details can no longer be used. [see page 10]
Daily limits are changing. [see page 16]
Interest earned from your Australian Unity bank account between 1 November and the transition will be automatically accrued and transferred to Bank Australia, where it will be credited to your new Bank Australia account at the end of the month, in addition to the interest earned on your new Bank Australia account.
Business and SMSF Accounts
Changes to accounts may include the features of products or product names, changes to fees and charges, terms and conditions and interest rates. [see page 28]
From 24 November 2025, you will need to update your payment details to use Bank Australia’s BSB and your new account number for all electronic payments, direct debits, and real-time transfers to ensure you receive your payments in real-time. [see page 10]
Daily limits are changing. [see page 16]
Interest earned from your Australian Unity bank account will be automatically accrued and transferred to your new Bank Australia account. [see page 21]
Home Loans
There is no change to your current interest rate and current benefits such as discounts and fee waivers, they will automatically migrate to a Bank Australia loan. Although, variable interest rates are always subject to change. [see page 33]
Your automated repayments will continue to work after the transition to Bank Australia. For those with manual repayments these can be made from your Australian Unity account until 21 November 2025. [see page 33]
There will be changes to loan account names and fees and charges, in most cases for the better. For example, the annual package fee reduces from $399 to $199. [see page 36]
Car and Personal Loans
Interest rate and current benefits such as discounts and fee waivers will automatically migrate to a Bank Australia loan. [see page 33]
Your automated repayments will continue to work after the transition to Bank Australia. For those with manual repayments these can be made from your Australian Unity account until 21 November 2025. [see page 33]
There will be changes to loan account names and fees and charges, in most cases for the better. [see page 37]
Credit Cards
You will move to Bank Australia’s Visa Credit Card product. [see page 35]
If your credit card has a discounted rate, this rate will apply. [see page 35]
December statement payments will be due on the 24th of the month. You will have up to 55 days interest free on the Visa Credit Card. [see page 35]
A new Bank Australia card(s) will be issued after transition with a new card number, expiry and CVV, but your Australian Unity card(s) will work until 28 February 2026. [see page 15]
Retail Term Deposits and SMSF Term Deposits
Interest rates, term and interest payment frequency will automatically transfer. [see page 29]
Upon maturity, you will have 14 days to choose to reinvest or withdraw all or part for any new Bank Australia term option. No instruction will mean your deposit will automatically be reinvested. [see page 31]
Minimum investment amount has reduced. [see page 31]
There are changes to early redemption. [see page 32]
Commercial Loans
There is no change to your interest rate and current benefits such as discounts and fee waivers, they will automatically migrate to a Bank Australia loan. [see page 33]
Your automated repayments will continue to work after the transition to Bank Australia. For those with manual repayments these can be made from your Australian Unity account until 21 November 2025. [see page 33]
There will be changes to loan account names and fees and charges, in most cases for the better. [see page 36]
Other
Security and privacy
Voice biometrics
When calling the Bank Australia contact centre you have the choice to use VoiceID. It is like a fingerprint of your voice, which makes accessing your accounts over the phone faster and more secure. [see page 41]
Two-factor authentication
Bank Australia uses Symantec VIP, a two-factor authentication tool that helps to protect your bank account from online fraud. They use it, for example, when you're completing sensitive updates like changing your personal details.
Financial claims scheme
Just like with Australian Unity Bank, deposits with Bank Australia are protected by the Australian Government’s Financial Claims Scheme. This guarantee covers deposits of up to $250,000 per customer, per authorised bank, and is designed to provide quick access to your money in the very unlikely event that a bank fails.
If you are already a Bank Australia customer, please note that from 24 November 2025 your deposit balances across both banks will be combined under a single $250,000 guarantee. If your total balance exceeds this amount, only the portion up to $250,000 will be covered under the scheme. [see page 42]
Comprehensive Credit Reporting (CCR)
Bank Australia participates in Comprehensive Credit Reporting (CCR). CCR refers to the process of collecting, maintaining, and sharing information about a person’s credit history, financial behaviour and any financial hardship arrangements. This information is compiled into a credit report, which includes both positive and negative credit information, by organisations known as credit reporting bodies or credit bureaus and includes information about your repayment history. Bank Australia shares CCR data on all their active loan and continuing credit accounts with Equifax, Experian and illion credit bureaux on a monthly basis.
How Bank Australia will properly manage the collection, use and disclosure of your personal information including credit-related information is detailed in their Privacy and credit reporting policy
Membership
New customer number
You will receive a new Bank Australia customer number in October 2025. Keep it in a safe place until 24 November as you will need to use it along with your Australian Unity Bank password login to Bank Australia’s internet banking. [see page 8]
Customer of both banks
If you are already a Bank Australia customer, you will receive a second customer number with instructions on how to login to Bank Australia internet banking. Bank Australia will contact you about combining your accounts into one after transition. However, if you do not wish to wait until they contact you, you can contact Bank Australia from 24 November 2025.
Another consideration for dual customers relates to the Financial Claims Scheme (FCS). Just like with Australian Unity Bank, deposits with Bank Australia are protected by the Australian Government’s Financial Claims Scheme. This guarantee covers deposits of up to $250,000 per customer, per authorised bank, and is designed to provide quick access to your money in the very unlikely event that a bank fails.
From 24 November 2025 your deposit balances across both banks will be combined under a single $250,000 guarantee. If your total balance exceeds this amount, only the portion up to $250,000 will be covered under the scheme. [see page 42]
Membership
All customers will become Bank Australia members, which means every customer has 1 equal share in Bank Australia; those without another Australian Unity product (e.g. private health insurance) will cease their Australian Unity membership. [see page 15]
Statements and records
Statements
Your first statement from Bank Australia will include any transaction from the date of your last Australian Unity statement, and you will receive your statements in the same manner you previously received them from Australian Unity, whether that’s electronically or via post. You will also be able to access them through Bank Australia’s internet banking or app from 24 November 2025. [see page 17]
Tax Statements
If you need a statement for your FY26 tax return the one provided by Bank Australia will include the months you’re with Australian Unity so you will not have to source multiple statements.
Review all the details in the transition information booklet
