What you need to do

Log in to Bank Australia’s internet banking with your new customer number and existing Australian Unity Bank password and then you’ll be prompted to change your password. We’ll send you your new customer number via email or letter 4 weeks prior to transition.

Get the Bank Australia app from the App Store or Google Play Store after you have changed your password in internet banking.

Your Australian Unity BSB and account details will continue to work for a period of time, however there may be delays with receiving funds, so it’s best to set up your new details as soon as you can. This includes the regular payments that you have set up - like direct debits and direct credits, whether with external parties or between your own accounts. Rest assured, Bank Australia will contact you before your old account details can no longer be used.

You’ll receive new Bank Australia debit & credit cards with new numbers after the transition. Please activate and start using promptly. Your Australian Unity Bank cards will remain active until 28 February 2026.

Any open banking arrangements where you share your data with accredited data recipients will cease on 21 November, and will need to be re-established from 24 November.