Need more help?

At this stage you do not need to take any action. We will provide you with comprehensive instructions on how to register for Bank Australia internet banking and how to download the mobile banking app. You will be able to do this on Monday 24 November.

We will be sharing a comprehensive customer booklet with information closer to the date. This will be shared directly with you and available on our website.

You will be able to access your Bank Australia account from Monday 24 November once you register for online banking and download the mobile banking app.

Your transaction and savings accounts will move to a similar Bank Australia account. Further details will be provided closer to the date.

Any Term Deposit that is in term as of 24 November 2025 will be transferred to Bank Australia with the same rate, interest frequency payment and remaining term that you agreed to with Australian Unity Bank. When your Term Deposit matures from 24 November 2025 you will be able to choose to withdraw or reinvest your term deposit to any Bank Australia term deposit options.

Your home loan will move to a similar Bank Australia account. Further details will be provided closer to the date.

Because you hold an eligible Australian Unity Bank product you are also a member of Australian Unity Limited (the parent company of the bank). Upon completion of the transfer to Bank Australia, your membership with Australian Unity Limited will end and you will become a member of Bank Australia. Find out more about Bank Australia member benefits.

You can continue to access your Australian Unity membership benefits right through to transfer completion. Find out more about these benefits.

If you hold another eligible Australian Unity product or service (for example private health insurance, a mutual capital instrument, or ownership in one of our retirement villages), you will retain your membership with Australian Unity Limited. Find out more about your membership benefits.

At completion of the transfer, you will also become a member of Bank Australia. Find out more about Bank Australia member benefits.

We’re here to help. If you have any questions about the transition to Bank Australia simply call us on 1800 998 805, 8.30am to 5.30pm (AEST) Monday to Friday.

We know scammers are increasingly contacting individuals pretending to be their financial institution. Please remember we will never ask you to share your password or PINs over the phone or on email or request that you transfer your money to another bank.

If you’re ever unsure about a call or a text from us about the transition, do not provide any of your personal details. If in doubt, hang up and call us directly.

We will continue to share updates with you directly and update the information and FAQs on this page as we get closer to the transition.