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Need more help?

Here are a list of FAQs and ways to contact us about the transition

We're here for you

We understand that change can bring questions and concerns. Don’t worry - the Australian Unity bank team is here to support you every step of the way.

As we get closer to the transition, we’ll keep this page updated with the latest information to help you stay informed. That includes regularly adding new FAQs based on your feedback and making sure all important updates are shared with you directly.

Frequently asked questions

Actions and access

Product changes

Membership and communication

Support and further information

Stay connected

We value your feedback and are here to support you through this transition. Please don’t hesitate to reach out with any questions or share any feedback.

Complete the form, call our dedicated transition line 1800 998 805 (Monday and Friday 8:30am – 5:30pm AEST) or email us.