Disruptions during transition

You’ll be able to log in to Bank Australia’s internet banking with your new customer number and existing Australian Unity Bank password and then you’ll be prompted to change your password. [see page 8]

You’ll be able to download the Bank Australia app from the App Store or Google Play Store. After you’ve changed your password in internet banking, you’ll be able to log in to the Bank Australia mobile app. [see page 9]

Your Australian Unity debit and credit card(s) will continue to work until 28 February 2026. Shortly after transition, you’ll receive your new Bank Australia card(s) with updated card numbers, expiry dates and CVV codes. [see page 15]

Your current BSB and account number will still be accepted for a period of time. However, we recommend you update these details to your new Bank Australia account details to ensure payments are processed in real time. Rest assured, Bank Australia will contact you before your old account details can no longer be used. [see page 10]

Your Pay IDs will have been automatically transferred to Bank Australia — no action needed.

You’ll need to re-establish any data sharing agreements – that is any Open Banking arrangements where you share your data with accredited data recipients.[see page 41]

The regular payments that you have set up - like direct debits and direct credits, whether with external parties or between your own accounts - will still work for a period of time. However, they may be delayed, so we recommend updating these payments with your new BSB & account number as soon as possible. [see page 10]

Your existing payees will have been automatically transferred to Bank Australia – no action needed.

Some of your daily transaction limits will be changing. [see page 16].