From 30 November 2024, our telephone banking service will be discontinued.
Our third party provider is making the decision to no longer support this service as more people turn to the convenience and security of digital banking.
After 30 November 2024, you will need to use an alternative way to bank like:
Australian Unity Bank mobile app
More information on these payment methods can be found below.
1. To make sure you’re really you, just give us a call on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST.
2. We’ll provide you with your customer number and a temporary password to be able to access Internet Banking.
3. You’ll be prompted to reset your password. Enter a password that meets the complexity requirements and you’ll be good to go!
Select the account to make the transfer from
Click on 'new payee'
Enter the BSB, account number and account name and when to make the payment
Warning: Check your payment details carefully. Australian Unity Bank does not check that the payee’s name matches the BSB/account number/account name of the intended payee. If an incorrect BSB or account number is provided your payment may be credited into the wrong account despite the account not being in the name of the intended payee. It may not be possible to recover your money from an unintended recipient.
For PayID payments check that the name and PayID are correct. It may not be possible to recover your money from an unintended recipient.
We have various security measures in place that help to protect your personal details, funds and account information from unauthorised access when using internet banking or the mobile app.
You can enable quick balance on the mobile app.
Log in to the app and click on “accounts” on the bottom left corner.
Log in then click on ‘Settings’ Slide the ‘quick balance’ feature on to show as ‘yes’.
Click on ‘manage quick balance’
Select the account you want to display as your quick balance.
Whether it’s understanding terminology, you’re looking to apply or you have a question
about your account we can help you with all your banking questions.
Fees, charges and lending criteria apply for all loans and credit cards. Please refer to Terms of Use before applying for any product.
Terms and conditions
Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you and read the relevant terms and conditions (including Terms of Use), any Product Disclosure Statement (if relevant) and Financial Services Guide before acquiring any product.
All loans and deposit products are issued by Australian Unity Bank Limited ABN 30 087 652 079 AFSL/Australian Credit Licence No. 237994