Ready to setup internet banking? Here’s how:
Click on the payments menu then select 'transfer money'
Warning: Check your payment details carefully. Australian Unity Bank does not check that the payee’s name matches the BSB/account number/account name of the intended payee. If an incorrect BSB or account number is provided your payment may be credited into the wrong account despite the account not being in the name of the intended payee. It may not be possible to recover your money from an unintended recipient. For PayID payments check that the name and PayID are correct. It may not be possible to recover your money from an unintended recipient.
To view your interest statement:
To change how your accounts are displayed
To access your unread messages:
To make a payment via BPAY:
Click on 'submit' to make the payment.
Warning: Please check the Biller and Reference is correct. If a BPAY payment is incorrectly made as a result of a mistake by you, you may not be able to recover the payment from the Biller or unintended recipient. Payments completed after 4.30pm AEST, on a weekend or a public holiday will be processed on the next banking business day.
To set up a future dated payment
Please note future dated payments that falls on the weekend or public holiday will be deducted on the business day prior to the payment date.
If you’ve forgotten your password:
If you want to reset your password after you have logged in:
If you think you’ve been a victim of banking or card fraud
Call us immediately on 1300 790 740. We’re available from Monday to Friday – 8.30am to 5.30pm AEST.
If you need help outside of business hours
Please call 1800 125 440, 24 hours a day, 7 days a week.
If you need help while you’re overseas
Please call the Visa Cardholder Support Hotline (International) number: +1 303 967 1096, open 24 hours.
The first thing we’ll do is secure your banking facilities.
(And remember, you can block or report a lost/stolen card through the mobile banking app any time.)
Do you see a transaction you don’t recognise?
Do a quick search online. It’s a quick way of identifying whether a business or service actually exists. If you’re still unsure, give us a call on 1300 790 740 between Monday – Friday 8:30am -5:30pm.
Once we’ve secured your banking facilities, we’ll issue you a new card (if you need one) and start investigating your claim.
If we find any unauthorised activity, you’ll be reimbursed in full (provided you’ve complied with the card terms & conditions and haven’t contributed to the loss).
Please refer to the ‘Low Rate Visa Credit Card Conditions of Use’ and ‘Australian Unity Bank Transaction, Savings and Investment Products Terms and Conditions’ for how we determine liability for unauthorised activity’.
Whether it’s your debit or credit card you can use our Block Card function to temporarily block your card while you look for it:
Keep in mind that direct debit, recurring and scheduled payments will still be processed when your card is blocked. All other transactions will be declined.
If you can’t find it, you’ll need to contact us to cancel your card and order a replacement. Once you’ve spoken to us you should receive your new card in 3-5 business days.
If you’re overseas and require an emergency replacement card please call us on +1 303 967 1096 (24hrs).
Australian Unity banking products are issued by Australian Unity Bank Limited ABN 30 087 652 079 AFSL/Australian Credit Licence No. 237994. Australian Unity Bank Limited is a fully owned subsidiary of Australian Unity Limited.Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Before acquiring any product you should read the relevant terms and conditions, any Product Disclosure Statement (if relevant), Financial Services Guide and Credit Guide. Our Target Market Determinations are available on our Target Market Determinations page.