Internet banking

Click on the payments menu then select 'transfer money'

Internal transfer

1. Select the account to transfer from and the account to transfer to
2. Enter the amount and when to make the transfer
3. Add a reference and then click 'next'
4. Review the details and then click 'submit'

External transfer

1. Select the account to make the transfer from
2. Click on 'new payee'
3. Enter the BSB, account number and account name and when to make the payment

Warning: Check your payment details carefully. Australian Unity Bank does not check that the payee’s name matches the BSB/account number/account name of the intended payee. If an incorrect BSB or account number is provided your payment may be credited into the wrong account despite the account not being in the name of the intended payee. It may not be possible to recover your money from an unintended recipient. For PayID payments check that the name and PayID are correct. It may not be possible to recover your money from an unintended recipient.

To view your interest statement:

1. Click on 'accounts'
2. Then select 'interest statements'
3. Select the relevant financial year from the drop-down list to view the interest details related to your account

1. Click on 'accounts'
2. Select 'BSB number information'
3. You can view the BSB and account information for each of your accounts

1. Click on 'settings' then 'manage PayID'
2. Select one of the contacts listed or select 'add or update contact details'
3. Click on 'get SMS' then enter the code you received via sms
4. Enter the contact details for the new PayID you wish to use

To change how your accounts are displayed

1. Click on 'settings' then select account settings
2. Click on the 'display' or 'hide' buttons to either display the account or hide the account

To access your unread messages:

1. Login to internet banking
2. Click on 'inbox' in the top left corner
3. The most recent message you have received will appear first

To make a payment via BPAY®:

1. Select 'payments' from the menu
2. Select 'BPAY'
3. Select the account you wish to make the payment from
4. To make a payment to a new biller, enter their details to search for them or enter their biller code and biller name
5. Enter the payment amount and select when to make the payment
6. Click 'next' to review the payment details, click on SMS OTP and enter the code received to your mobile

Click on 'submit' to make the payment.

Warning: Please check the Biller and Reference is correct. If a BPAY payment is incorrectly made as a result of a mistake by you, you may not be able to recover the payment from the Biller or unintended recipient. Payments completed after 4.30pm AEST, on a weekend or a public holiday will be processed on the next banking business day.

To set up a future dated payment

1. Go to payments
2. Select 'transfer money'
3. Select the account you wish to transfer from
4. Select the account you wish transfer to
5. Enter the amount you wish to transfer
6. Select when – 'now', 'once on' or 'reccurring'
7. Click next to review the payment details
8. Click 'submit' to schedule the payment

Please note future dated payments that falls on the weekend or public holiday will be deducted on the business day prior to the payment date.

If you’ve forgotten your password:

• Click on 'forgot customer no.' or 'password' on the login screen
• You will then be redirected to the reset your password page
• Enter your customer number and date of birth and click 'next'
• Click on 'get sms OTP' to get your sms one time password
• Enter the code sent to your mobile then click 'next'
• Enter your new password and confirm it and click 'save'

If you want to reset your password after you have logged in:

• Click on 'settings' then 'change password'
• Click on 'get sms OTP' to get your sms one time password
• Enter the code sent to your mobile then click 'next'
• Enter your current internet banking password
• Enter your new password. Note it must be 8 characters in length and contain lower and upper case characters as well as special characters
• Confirm your new password and click 'change password'

If you think you’ve been a victim of banking or card fraud

Call us immediately on 1300 790 740. We’re available from Monday to Friday – 8.30am to 5.30pm AEST.

If you need help outside of business hours

Please call 1800 125 440, 24 hours a day, 7 days a week.

If you need help while you’re overseas

Please call the Visa Cardholder Support Hotline (International) number: +1 303 967 1096, open 24 hours.

The first thing we’ll do is secure your banking facilities.

(And remember, you can block or report a lost/stolen card through the mobile banking app any time.)

Do you see a transaction you don’t recognise?

Do a quick search online. It’s a quick way of identifying whether a business or service actually exists. If you’re still unsure, give us a call on  1300 790 740 between Monday – Friday 8:30am -5:30pm.

What next?

Once we’ve secured your banking facilities, we’ll issue you a new card (if you need one) and start investigating your claim.

If we find any unauthorised activity, you’ll be reimbursed in full (provided you’ve complied with the card terms & conditions and haven’t contributed to the loss).

Please refer to the ‘Low Rate Visa Credit Card Conditions of Use’ and  ‘Australian Unity Bank Transaction, Savings and Investment Products Terms and Conditions’ for how we determine liability for unauthorised activity’.

Whether it’s your debit or credit card you can use our Block Card function to temporarily block your card while you look for it:

• Log in to the Australian Unity mobile banking app
• Select the card you want to block
• Toggle to block
• When you’ve found your card, just toggle back to unblock.

Keep in mind that direct debit, recurring and scheduled payments will still be processed when your card is blocked. All other transactions will be declined.

If you can’t find it, you’ll need to contact us to cancel your card and order a replacement. Once you’ve spoken to us you should receive your new card in 3-5 business days.

If you’re overseas and require an emergency replacement card please call us on +1 303 967 1096 (24hrs).