The decision to rename Big Sky Building Society to Australian Unity Bank Limited was made to provide customers with a more consistent banking experience. We wanted a unified brand that clearly represents the wide range of customer centric products and services we offer.
Any credit cards or debit cards you have will continue to operate like normal. Once they expire you’ll receive new Australian Unity branded cards and your current PIN(s) will remain the same.
Good news, they will continue to work as they have in the past. Any BSB, account number, credit card number or debit card number you had has not changed. This means credits and debits to/from your account have not change or been disrupted.
Your statements will now be Australian Unity branded. However the content, layout and delivery method (paper or online) will remain the same.
You will no longer be able to access Big Sky internet banking. If you visit the Big Sky website you will be redirected to the Australian Unity banking website (australianunity.com.au/banking) for all your internet banking needs. Your login details remain the same.
You will no longer be able to use the Big Sky Mobile App and need to download the Australian Unity Mobile App. Your login details and PIN code remain the same. However, now you are also be able to see your account number displayed on your account summary page.
The Big Sky Mobile Banking App displays your customer number followed by a suffix to differentiate between your different types of accounts (E.g. 12345S1, with 12345 being your customer number and S1 being the account type). The Australian Unity Banking App uses an alternate reference numbers, which are unique nine digit numbers for each of your different account types.
Yes, simply log into Australian Unity Internet Banking, select “Accounts”, from the drop down list select “Customise”, to personalise your account names “Click here”, select the account you wish to customise, enter your personalised account name then save and finish.
No. The Australian Unity mobile banking app is only available for download while you’re in Australia. If you’re planning a trip overseas please consider downloading the app before you travel. Once downloaded you’ll be able to access your accounts and banking from anywhere in the world.
The use of rediATMs is no longer free of charge or included in your transaction fee rebate as of 24 October. If you use a rediATM, you will incur a direct fee from the machine provider. Before you proceed with the transaction you’ll be notified of how much that fee will be, and given an opportunity to cancel your transaction should you not wish to pay the charge. You are able to continue to withdraw free of charge from any Commonwealth Bank, ANZ and Westpac ATM right across Australia.
You can continue to use your current cheque books to make payments. If you request a replacement after 24 October 2018, you will be issued an Australian Unity cheque book.
You can post cheques to us at GPO Box 1801, MELBOURNE, VIC 3001 with instructions for the depositing account. Cheques will take 3 – 5 business days to clear. Please note that 3rd party cheques may only be negotiated at our discretion.
You can also deposit cheques using your card at an Australia Post Bank@Post outlet. You need to know the PIN associated with the card. The name on the cheque must match the name of the card, joint payees on cheques cannot be deposited at Australia Post Bank@Post. Australia Post imposes a 7 business day clearance time on cheques.
As a result of this name change we have updated our terms and conditions documents which have come into effect on 24 October 2018. These documents can be found on our website at australianunity.com.au/banking.