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Our new Neighbourhood Model is rolling out across our care network in the second half of 2025.
The model brings together a team for each customer, compromising high quality personal care, clinical expertise such as nurses and physios, a dedicated team of Care Partners and a Health Concierge service for customer support.
These teams are supported by the latest in technology that allows them to have one view of the customer, to ensure interactions are seamless and stress-free. We call this our Neighbourhood Model.
Health Concierge
Care Partner
Connected care team
At Australian Unity, we're not just here for you; we're here with you. Our connected care team becomes a part of your life, providing support that adapts to both your daily needs and larger life changes. We listen, adjust, and partner with you, creating a seamless experience that honours your independence aspirations.
Our commitment to your active ageing ensures you can remain comfortable at home for as long as you wish, backed by the positive outcomes we've achieved with customers who trust us to navigate life's transitions with them.
Our friendly team can provide expert support through every step of your journey, from navigating funding processes to managing your ongoing services. So you can focus on enjoying life, not managing logistics.
Explore services, options, and answers about Home Health and Care