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Six easy steps to apply for a Home Care Package.

When you or a loved one get to an age where you find you could use extra support, a Home Care Package could be the solution. 

The process of applying for a package can be broken down into six easy steps. Our friendly staff will be there for you every step of the way and can help you understand the Home Care Package program, what support options might be available to you and answer any questions you have.

Step 1 - Consider your needs

If you are over 65 years of age, still living in your own home and need some support to remain living independently, you can apply for a Home Care Package. 

You may also be eligible for a Home Care Package if you are aged 50 years or older and identify as an Aboriginal or Torres Strait Islander person, or if you are on a low income, homeless or at risk of homelessness.

Step 2 - Request an assessment

Australian Unity can make a referral for an assessment to My Aged Care on your behalf and help you prepare for you assessment. We can also assist you with some support services during this time. Phone us on 1300 160 170 to get started.

You can also request an assessment yourself by contacting My Aged Care on 1800 200 422.

If you have a preferred service provider, such as Australian Unity, you can let My Aged Care know when requesting your assessment. The benefit of doing this is that when a package becomes available, we will also be informed and can contact you to start organising your support plan.

Step 3 - Assessment

My Aged Care will contact you with a time and date for your assessment. Now is the time to start thinking about the support you might need so you can discuss it at your assessment. 

The assessment will determine if you are eligible for a Home Care Package and which package level best meets your support needs. There are four levels:

Level 1 - basic support
Level 2 - low-level support
Level 3 - intermediate support
Level 4 - high-level support

For more information about what happens at an assessment visit the My Aged Care website or call My Aged Care on 1800 200 422.

Step 4 - Assessment outcome

After your assessment My Aged Care will send you a letter to let you know the outcome of your assessment. Phone us when you receive your letter and we can guide you through the next steps.

The letter will specify the level of package you have been approved to receive, along with the reasons why. You will then be placed on a national waitlist and notified when a package becomes available. 

If you require services while you are waiting for your package, contact us and we can discuss what options are available to you during this time.

Step 5 - Selecting a provider

Once you have been allocated a Home Care Package, you will receive a letter outlining what package has been assigned to you. Contact Australian Unity when you get this letter so we can assist you with the process from here.

You'll have 56 days from the date you receive your letter to choose a provider and commence services. An extension of 28 days is available should you require more time. To request an extension simply call My Aged Care or Australian Unity.

Step 6 - Creating a support plan

Your service provider will assist you to create a support plan tailored to your needs and goals, to ensure you receive the services that are important to you.

Here are some points to consider as you develop your plan:

  • What sort of things will help improve my day-to-day life?
  • What do I enjoy doing the most?
  • What support do I need to stay safe?
  • What makes my life more enjoyable and meaningful?
Once your support plan has been set, you can relax and start using and benefiting from your services. Your support plan is designed to assist you as your needs evolve and can be added to or cancelled at any point.

Have questions?

To find out more about Australian Unity's support services, funding and pricing or to access services prior to receiving your Home Care Package, contact us online or phone 1300 160 170.

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