Wealth

OneVue FAQs

Frequently Asked Questions

Operational maintenance period from 2:00pm AEDT Friday 21 November to 8:30am AEDT Monday 1 December 2025

When will the upgrade to policy administration services take place?

We’re upgrading our policy administration services and launching a new portal to improve your experience with the Australian Unity Capital Guaranteed Funeral Bond, Australian Unity Capital Secure Funeral Bond, Australian Unity Investment Bond, and Australian Unity Grand Bonds Assurance Fund products.

Leading up to the upgrade, there will be an operational maintenance period from 2:00pm AEDT Friday 21 November to 8:30am AEDT Monday 1 December 2025.

The upgrade to policy administration services will be live from Monday 1 December 2025.

What transactions will be affected during the operational maintenance period?

The following transactions will be taken to be received and subsequently processed after the maintenance period has ended with an effective date from Monday 1 December:

withdrawals, including regular withdrawal plans
additional contributions, including regular savings plans
changes to investment options and
transfers
funeral bond claims

Will my regular savings plan or regular withdrawal plan be impacted by the operational maintenance period?

The scheduled maintenance period is not expected to interrupt any existing regular savings plan contributions or regular withdrawal plans. Any new requests received during the operational maintenance period will be taken to be received and processed using the effective unit price from Monday, 1 December.

What happens if my anniversary falls within the maintenance period?

You should be mindful of the maintenance period and its potential impact on your ability to maximise your contributions within your anniversary year in accordance with the 125% contribution rule.

Please ensure that your additional contribution is received at least 3 business days before the start of the maintenance period at 2:00pm AEDT Friday 21 November.

What is the 125% contribution rule?

You can make additional contributions over the life of your investment bond. During the first year there is no limit to the amount you can contribute. The value of putting as much in as possible during the first year is that you can contribute more in subsequent years.

Each following year, your contribution should not exceed 125% of the previous year, because if you do, the start date of the 10-year rule will reset.

Put simply each year you can make the same contribution you did the previous year, plus an additional 25%.

Setting up a regular savings plan with ongoing contributions could help you manage this.

What is the 10-year rule?

The 10-year provision is a key part of the unique advantage that investment bonds offer over other traditional savings products.

When you hold an investment bond for 10 years, you can withdraw your money with no personal income tax to pay on the interest earned.

If I want to lodge an enquiry or complaint, who do I contact?

Please contact us with any enquiries or complaints on 1300 1300 38, Monday to Friday (8:30am to 5:30pm AEST), or email investments@australianunity.com.au.

If you are an adviser, please contact our Adviser Services team at 1300 133 285, Monday to Friday (9:00am to 5:30pm AEST), or email investmentbonds@australianunity.com.au.

I am an adviser, who are my BDM contacts with Australian Unity?

Christina Katopis
Business Development Manager -
VIC Investment Bonds
LinkedIn
Email
0433 321 588

Colin Falls
Senior Business Development Manager -
NSW/ACT Investment Bonds
LinkedIn
Email
0434 338 278

David Clarke
Business Development Manager -
Funeral Plan Management
LinkedIn
Email
0401 305 051

Des Ham
Business Development Manager -
WA/NT/SA Investment Bonds
LinkedIn
Email
0475 299 162

James Vaiano
Business Development Manager Funeral Plan Management
LinkedIn
Email
0475 034 969

Matt Venus
Business Development Manager
LinkedIn
Email
0477 729 146

Paul Bugg
Business Development Manager -
VIC/TAS Investment Bonds
LinkedIn
Email
0448 458 456

If my request is received between 2:00pm AEDT Friday 21 November to 8:30am AEDT Monday 1 December 2025, what unit price will I receive?

Your request will be taken to be received and subsequently processed after the maintenance period ends using the effective unit price in place from Monday 1 December 2025.

Important information

Issued by Lifeplan Australia Friendly Society Limited ABN 78 087 649 492 AFS Licence number 237989 ('Lifeplan'), a wholly owned subsidiary of Australian Unity Limited ABN 23 087 648 888.

This information is general information only and is current at the time of publication. It does not take into account your objectives, financial situation or needs. Before acting on this information, please consider its appropriateness, having regard to your objectives, financial situation and needs. Before making investment decisions, you should read the applicable Product Disclosure Statements (PDS). The applicable PDS and the Target Market Determination (TMD) is available on our website. Past performance is not a reliable indicator of future performance.

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