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Contact us

Phone

Adviser Services Line
1800 649 033
(Mon-Fri 8.30am - 5.30pm AEST)

Investor Services Line
13 29 39 
(Mon-Fri 8.30am - 5.30pm AEST)

Outside Australia
+61 3 8682 5000

Retail and Institutional Sales Contacts

Fax

Australia
03 8682 5057

International
+61 3 8682 5057

Mail

Australian Unity
114 Albert Road
South Melbourne VIC 3205
Australia

Complaints

We take complaints seriously and aim to resolve them as quickly as possible. If you would like to make a complaint you can call us on 13 29 39, email us at investments@australianunity.com.au or write to us at the following address:

Australian Unity - Client Services
Level 11, 114 Albert Road
South Melbourne VIC 3205

We will promptly acknowledge your complaint within 14 days, investigate it and decide in a timely manner what action needs to be taken. We will notify you of our decision within 45 days after receipt of the complaint, together with any remedies that are available, or other avenues of appeal against the decision. If you are then not satisfied with our handling of your complaint, you may contact:

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Phone: 1800 367 287
Fax: (03) 9613 6399

Website: www.fos.org.au
Email: info@fos.org.au

This service operates as an independent organisation offering free and accessible dispute resolution services to financial services consumers across Australia.

Please note:

Prior to 1 July 2008, these services were provided by the Financial Industry Complaints Service (FICS). A forwarding service has been arranged so that if you:

  • - send a letter to the FICS PO Box address, it will be redirected to the new GPO Box address above; or
  • - send an email to someone's old FICS email address, it will be redirected to their equivalent new FOS email addresses, or
  • - type www.fics.asn.au into your web browser, you will be redirected to www.fos.org.au
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