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How to switch to Australian Unity

We will guide you through the four simple steps to switching

Switch now to receive the best quality of care

Switching to Australian Unity Home Care Service means that you will receive the best quality of care, which will be tailored to you.
You will be able to select from a broad range of support services which can assist you to remain living independently in your own home for longer.

Flexible and personalised support

We offer flexible and personalised support so that you can live the way you want to. We will partner with you to create a support program to suit your individual needs.

Broad range of support services

We offer a broad range of support services, including personal assistance and help around your home, to providing transport, podiatry and physiotherapy, etc.

Experienced and caring

Our staff are friendly, experienced and caring and they are dedicated to ensuring you receive the quality of care you require.

The Australian Unity difference

  • We've spent more than 175 years supporting Australians
  • Government approved - Use your Home Care Package 
  • Ongoing support - We're with you for the journey 
  • Flexible and personal care tailored to you
  • Wide range of services to meet your needs and goals
  • We’ll be there for you if your needs change

How do I switch

1

Call
Australian Unity

Call us on 1300 160 170. We will take the time to listen and understand your needs and discuss our personalised and flexible home care services.

2

Call
My Aged Care

Call My Aged Care on
1800 200 422, let them know you want to switch providers to Australian Unity and ask for a referral code.

3

Speak with your
current provider

Speak with your current provider to agree on a date when your services will end.

4

Confirm
and switch

Call us and confirm the date when your services will end with your current provider. We will then arrange a time to meet with you to finalise your personalised support plan.

*Any of your unspent Home Care Package funds will then be transferred to Australian Unity within 70 days from the agreed end date from your current provider.
Prefer to talk? Phone us
for a discussion.
We will respond within 48 hours.
Receive answers to frequently asked questions.