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From November 2025, the Australian Government is introducing a new funding program called Support at Home. This new program will replace the current Home Care Package (HCP).
Additionally, from no earlier than 2027, the Support at Home program will also replace the Commonwealth Home Support Programme.
At Australian Unity, we're committed to guiding you through this transition and helping you access the support you need.
Eight support levels with funding up to $78,000 yearly, plus two short-term pathways.
Quarterly budgets will replace Annual budgets.Clear service list so you can know exactly what support is available to you.Price caps on services, starting approximately July 2026. Providers set their own prices until then.
10% capped care management fee ensuring you receive trusted, quality care that you deserve.
The new Support at Home program offers a clear list of services provided, grouped into three categories. Below are some examples of what type of aged care support will be included within each category.
NursingAllied health and other therapeutic servicesNutritionCare management
Personal care
Social support and community engagement
Therapeutic services for independent living
Respite care
Transport
Domestic assistance
Essential home maintenance and repairs
Meal preparation and delivery
As your journey continues, your needs may slowly - or suddenly - change. Sometimes you may need more support for these moments, in that case there are additional programs for you to access when needed.
For times when you need extra support, two short-term programs are available.
This scheme gives eligible participants access to assistive technology and home modifications without needing to save from their individual budgets.
At the time of assessment, participants may be approved for specific items or modifications and assigned a funding tier to support their needs. If you have unspent Home Care Package funds, you’ll need to use those first before accessing additional AT-HM Scheme funding. To explore the full list of available products and services, visit the Government website.
As part of Support at Home, you’ll receive a quarterly budget to use for the care and services that best meet your needs.
Each quarter, you’ll be able to carry over a small amount of unspent funds – up to 10% of your quarterly budget or $1,000 (whichever is greater). This gives you flexibility to plan ahead and manage your care without interruption. If you’re an existing Home Care Package customer, your current unspent funds will transition with you.
A capped care management fee of 10% to be taken out of your quarterly budget for Australian Unity to continue to deliver, maintain and manage the level of trusted care you deserve.
This funding will support:
Planning and coordinating services
Checking in regularly to ensure participants feel supported
Providing clinical advice and practical help if needs or circumstances change
Offering education and support when it’s needed
| Changes | If approved BEFORE 12 September 2024 | If approved AFTER 12 September 2024 |
|---|---|---|
| Funding | You’ll be transitioned to a Support at Home classification level that aligns with your current Home Care Package level – no reassessment needed. | You’ll be assessed and assigned a classification under the new Support at Home funding model. |
| Contribution | Your contribution under Support at Home will be the same, or less, than what you currently pay. | If you receive your Home Care package before 1 November 2025, you’ll move to the Support at Home contribution model from July. If your funding starts after 1 November 2025, you’ll begin on the standard Support at Home contribution arrangements from day one. |
| Budget | Your annual budget will shift to a quarterly budget from 1 November 2025. | If your funding begins after 1 November 2025, you’ll receive a quarterly budget from the outset. |
| Unspent funds | Any unspent Home Care Package funds you’ve accrued before 1 November 2025 will carry over to Support at Home in full. From 1 November 2025, any new unspent funds will be capped at $1,000 or 10% of your quarterly budget – whichever is greater. | From 1 November 2025, you’ll be able to carry over up to $1,000 or 10% of your quarterly Support at Home budget – whichever is greater. If you start your package before 1 November 2025 and accrue any unspent funds beforehand, those will transition with you. |
Support at Home is designed to be responsive to the diverse and evolving needs of older Aboriginal and Torres Strait Islander people.
This includes:
Offering culturally safe care services, such as support to participate in cultural activities and access to Aboriginal and Torres Strait Islander health
practitioners and health workers
Providing a care management supplement to service providers that support older Aboriginal and Torres Strait Islander participants, allowing for additional hours of tailored care
At Australian Unity, we believe your care plan should be guided by what you need to keep living life on your terms. While government subsidies can support your journey, they shouldn’t limit it. By focusing on your goals and needs first, we can help you find the right balance between funding and services — empowering you to maintain your independence and continue moving forward with confidence.
With Australian Unity, you’re supported by a quality care team committed to your wellbeing. We offer a wide range of services, from everyday support to specialised care such as acute care, falls prevention and management, and out-of-hospital care. As one of the few providers who can support you across all stages of your care journey, we’re here to help you live well, every step of the way.
Our industry recognised, high-quality services are available for residents of New South Wales, Victoria and parts of south Queensland.
Support at Home
1800 200 422 (My Aged Care)