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Let's take a quick moment to see how the Support at Home changes might affect you.

First up - how would you describe your current situation?
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Got it. When were you approved for your Home Care Package?

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Got it. When were you approved for your Home Care Package?

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Got it. When were you approved for your Home Care Package?

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You're moving to Support at Home - and we're here to help.

As you were assessed on or before 12 September 2024, you're a Grandfathered participant.

Your care will continue as you transition to the new Support at Home program starting 1 November 2025.

home white 

What this means for you

  • You'll keep receiving care at the same level of funding as your current Home Care Package.
  • You're protected by the 'No worse off' principle, so you won't pay any more for your care than you currently do.
  • Any unspent funds from your current package will carry over.
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What you need to do

  • Nothing right now. Your care provider will guide you through the change.
  • They'll ask you to sign a new service agreement for Support at Home, and talk to you about your care plan and budget.
  • Services Australia will do an assessment under the new Support at Home contributions structure. But don't worry, you won't pay any more than you currently do, and may pay less.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
contact 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

You're moving to Support at Home - and we're here to help.

As you were assessed between 12 September 2024 and 31 October 2025, you're a Transitioned participant.

Your care will continue as you transition to the new Support at Home program starting 1 November 2025.

 

What this means for you

  • You'll keep receiving care at the same level of funding as your current Home Care Package.
  • You may need to pay contributions towards your services under Support at Home, depending on your situation.
  • Any unspent funds from your current package will carry over.
 

What you need to do

  • Nothing right now. Your care provider will guide you through the change.
  • They'll ask you to sign a new service agreement, and talk to you about a new Support at Home care plan and budget.
  • You may need to do an income assessment under the new Support at Home contributions structure. You can do this online or by calling Services Australia.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

You're moving to Support at Home - and we're here to help.

As you've already been approved for a Home Care Package, you'll transition to the new Support at Home program from 1 November 2025.

How this will affect you will depend on the date your Home Care Package was approved. You can find this date on your approval letter from My Aged Care, or by calling them on 1800 200 422.

 

What this means for you

  • You'll be moving to the new Support at Home program. Don't worry - you'll get the same amount of funding as your current approval.
  • Depending on when you were approved, the amount you pay towards your care might change under the new Support at Home contributions structure.
  • If you're already receiving care, any unspent funds will carry over.
 

What you need to do

  • Check your approval date. Look at your approval letter to find your 'Original approval date'. If you're not sure, call My Aged Care on 1800 200 422 - they can help.
  • If you're already receiving care: Your care provider will help you move to the new system. They'll ask you to sign a new service agreement, and talk with you about your new care plan and budget.
  • If you're waiting for a package: You don't need to do anything right now. When your package is ready, your chosen provider will set everything up for you.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

You're moving to Support at Home - and we're here to help.

As you were assessed on or before 12 September 2024, you're a Grandfathered participant, even though you're not currently receiving a Home Care Package.

You'll transition to the new Support at Home program starting 1 November 2025.

 

What this means for you

  • When your package is assigned, you'll start receiving care at the same level of funding as your current approval.
  • You may need to pay contributions towards your services under Support at Home. But don't worry, you're protected by the 'No worse off' principle, so you won't pay any more than you would have under the Home Care Package program, and may pay less.
  • If you start a package before 1 November 2025, any unspent funds from your current package will carry over.
 

What you need to do

  • You don't need to do anything right now until your package is assigned.
  • When your package is assigned, your chosen care provider will set up your services.
  • You may need to do an income assessment under the new Support at Home contributions structure. But don't worry, you won't pay any more than you would have under the Home Care Package program, and may pay less.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

You're moving to Support at Home - and we're here to help.

As you were assessed between 12 September 2024 and 31 October 2025, you're a Transitioned participant.

You'll transition to the new Support at Home program starting 1 November 2025.

 

What this means for you

  • When your package is assigned, you'll start receiving care at the same level of funding as your current approval.
  • You may need to pay contributions towards your services under Support at Home, depending on your situation.
  • If you start a package before 1 November 2025, any unspent funds from your current package will carry over.
 

What you need to do

  • Nothing right now until your package is assigned.
  • When your package is assigned, your chosen care provider will set up your services.
  • You may need to do an income assessment under the new Support at Home contributions structure. You can do this online or by calling Services Australia.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

You're moving to Support at Home - and we're here to help.

As you've already been approved for a Home Care Package, you'll transition to the new Support at Home program from 1 November 2025.

How this will affect you will depend on the date your Home Care Package was approved. You can find this date on your approval letter from My Aged Care, or by calling them on 1800 200 422.

 

What this means for you

  • You'll be moving to the new Support at Home program. Don't worry, you'll get the same amount of funding as your current approval.
  • Depending on when you were approved, the amount you pay towards your care might change under the new Support at Home contributions structure.
  • If you're already receiving care, any unspent funds will carry over.
 

What you need to do

  • Check your approval date. Look at your approval letter to find your 'Original approval date'. If you're not sure, call My Aged Care on 1800 200 422 - they can help.
  • If you're already receiving care: Your care provider will help you move to the new system. They'll ask you to sign a new service agreement, and talk with you about your new care plan and budget.
  • If you're waiting for a package: You don't need to do anything right now. When your package is ready, your chosen provider will set everything up for you.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

Your care will continue under CHSP until your Home Care Package is assigned.

As you were approved for a Home Care Package on or before 12 September 2024, you're a Grandfathered participant.

You'll continue to receive your Commonwealth Home Support Program (CHSP) services until your new Support at Home package is assigned.

 

What this means for you

  • You'll stay on CHSP until your Support at Home package is assigned. The CHSP will continue to operate as a grant-funded program until no earlier than 2027, when it will transition to be part of the Support at Home program.
  • When your package is assigned, you'll start receiving care at the same level of funding as your current approval.
  • You may need to pay contributions towards your services under Support at Home. But don't worry, you're protected by the 'No worse off' principle, so you won't pay any more for your care than you would have under the Home Care Package program, and may pay less.
 

What you need to do

  • Keep using your CHSP services until your Support at Home package starts.
  • Your chosen care provider will guide you through the changes, including signing a new service agreement.
  • You may need to do an income assessment under the new Support at Home contributions structure. You can do this online or by calling Services Australia.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

Your care will continue under CHSP until your Home Care Package is assigned.

As you were approved for a Home Care Package between 12 September 2024 and 31 October 2025, you're a Transitioned participant.

You'll continue to receive your Commonwealth Home Support Program (CHSP) services until your new Support at Home package is assigned.

 

What this means for you

  • You'll stay on CHSP until your Support at Home package is assigned. The CHSP will continue to operate as a grant-funded program until no earlier than 2027, when it will transition to be part of the Support at Home program.
  • When your package is assigned, you'll start receiving care at the same level of funding as your current approval.
  • You may need to pay contributions towards your services under Support at Home, depending on your situation.
 

What you need to do

  • Keep using your CHSP services until your Support at Home package starts.
  • Your chosen care provider will guide you through the changes, including signing a new service agreement.
  • You may need to do an income assessment under the new Support at Home contributions structure. You can do this online or by calling Services Australia.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

Your care will continue under CHSP while you're waiting for your Home Care Package.

Your CHSP services will continue for now.

You'll transition to Support at Home when your package is assigned to you. How this will affect you will depend on your package approval date. You can find this date on your approval letter from My Aged Care, or by calling them on 1800 200 422.

 

What this means for you

  • You'll stay on CHSP until your package is assigned. The program is not changing in November 2025 and will remain in place until at least 2027.
  • When your Support at Home package is assigned, you'll start receiving care at the same level of funding as your current approval.
  • You may need to pay contributions towards your services under Support at Home, depending on your situation.
 

What you need to do

  • Continue your CHSP care. You don't need to do anything right now. When your package is ready, your chosen provider will set everything up for you.
  • Check your approval date. Look at your approval letter to find your 'Original approval date' for your Home Care Package. If you're not sure, call My Aged Care on 1800 200 422 - they can help.
  • Complete an income assessment. You may need to do an income assessment under the new Support at Home contributions structure. You can do this online or by calling Services Australia.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

Your care will continue under CHSP.

As you're currently receiving funding under the Commonwealth Home Support Program (CHSP) and haven't been assessed for a Home Care Package, your CHSP services will continue from 1 November 2025.

 

What this means for you

  • You'll stay on CHSP until your Support at Home package is assigned. The CHSP will continue to operate as a grant-funded program until no earlier than 2027, when it will transition to the Support at Home program.
  • If your needs change and you require a higher level of care, you'll be assessed under the Support at Home program.
 

What you need to do

  • Keep using your CHSP services as usual.
  • Make sure you're registered with My Aged Care and have had an aged care assessment by 31 October 2025.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

You'll be assessed under Support at Home - and we're here to help.

You'll be assessed under the new Support at Home program, through the single assessment pathway.

 

What this means for you

  • You may be approved for Support at Home or the Commonwealth Home Support Program (CHSP), depending on your needs.
  • You may need to pay contributions towards your services under Support at Home, depending on your situation.
 

What you need to do

  • Apply for an assessment through My Aged Care by calling them on 1800 200 422.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.

Exit

Your care will continue under CHSP.

Your CHSP services will continue for now.

If you're not sure if you've been assessed for a Home Care Package, you can find out by calling My Aged Care on 1800 200 422.

 

What this means for you

  • You'll stay on CHSP for now. The program is not changing in November 2025 and will remain in place until at least July 2027.
  • If you've had an assessment, you'll transition to Support at Home from 1 November 2025. When your package is assigned, you'll start receiving care at the same level of funding as your current approval.
  • You may need to pay contributions towards your services under Support at Home, depending on your situation.
 

What you need to do

  • Check if you've been assessed for a Home Care Package. Call My Aged Care on 1800 200 422 to find out if you've been assessed.
  • If you've been assessed and you're waiting for a package: You don't need to do anything right now. When your package is ready, your chosen provider will set everything up for you.
  • If you haven't been assessed: It's important that you're registered with My Aged Care before 31 October 2025 to continue to receive your CHSP services, so give them a call on 1800 200 422.
optionsSection

Need some help?

Change can be daunting, but don’t worry - we’re here to guide you through.

Our friendly team are here to answer your questions and can even connect you to My Aged Care or Services Australia to help you take the next steps.

Get in touch Call us on 1300 160 170
 

Disclaimer: The information provided here is intended as general guidance to help you understand the upcoming changes to aged care services, including the transition to Support at Home. While we strive to keep this information accurate and up to date, it does not constitute legal, financial, or medical advice. Government policies and eligibility criteria may change, and individual circumstances can vary. We recommend contacting My Aged Care or Services Australia directly to confirm your specific entitlements, assessment history, and contribution requirements. This information is current as of October 2025.