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Australian Unity is an approved provider of NDIS services. 

The NDIS is here. That means more control over the things you want to do in your life. It means a new freedom to decide on the services and support you would like so you can achieve your goals, now and in the future. And it means setting your own plan, making the choices that will help you live the life you really want. 

But because it’s new, you may like a little help to understand what the NDIS can do for you. That’s where Australian Unity can help in two simple ways.

1. We understand the NDIS. We’re experts in health funding, support services and assisted living. We can work with you as part of your expanded support team to help you get the best value. 
2. We support you on your terms. We have over 4,000 staff trained in home and disability services throughout New South Wales, Victoria and some parts of Queensland. And you can contact us 24/7.
NDIS client Cassandra in the swimming pool
Australian Unity client Alissa enjoying a beverage at a local cafe

The NDIS has provided people with disability more freedom to choose the disability services and support they need. They’ll have more control in planning how to make use of them, now and in the future.

Who is eligible?

The National Disability Insurance Agency (NDIA), a government body, runs the NDIS. They determine who is eligible to take part in the scheme.

You may be eligible for the NDIS if you:

• are an Australian citizen or permanent resident

• are under 65 years old (when you first use the scheme)

• have a permanent or lifelong disability or condition that stops you from doing everyday things yourself.


  • PHASE 1 from July 2016: Townsville, Mackay, Toowoomba
  • PHASE 2 from July 2017: Ipswich, Bundaberg, Rockhampton
  • PHASE 3 from 1 July 2018: Beenleigh, Cairns Brisbane, Maryborough, Caboolture/Strathpine, Maroochydore, Robina

New South Wales

  • PHASE 1 from 1 July 2016: Central Coast, Hunter, New England, Nepean Blue Mountains, Northern Sydney, Southern NSW, Western Sydney

  • PHASE 2 from 1 July 2017: Illawarra, Shoalhaven, Mid North Coast, Murrumbidgee, Northern NSW, South Eastern Sydney, Western NSW, Far West


  • PHASE 1 from 1 July 2016: North East Melbourne, Central Highlands, Loddon

  • PHASE 2 from 1 July 2017: Outer East Melbourne, Inner East Melbourne, Ovens Murray, Inner Gippsland, Western District, Bayside Peninsula, Hume Moreland

  • PHASE 3 from 1 July 2018: Southern Melbourne, Brimbank, Melton, Western Melbourne, Goulburn, Mallee, Outer Gippsland

We're supporting Dean get the best value from the NDIS.

Dean has cerebral palsy. He recently scored one of the highest marks in New South Wales for Year 12 English, gaining him entry into computer science at Western Sydney University.
Australian Unity is working with Dean as he transitions to the National Disability Insurance Scheme (NDIS), providing support around the home and transport to and from university.
As one of Australia’s most experienced disability service providers, we are committed to enabling Dean and others to get the best value from the NDIS so they can lead the life they want to lead.

Find out more from our clients

NDIS Planning tool

NDIS Planning Tool

Knowing your support needs and goals are important first steps in preparing for your NDIS plan. Our NDIS Planning Tool is designed to make it easier for you to outline the things that are essential to your daily life and ensure that your NDIS plan helps you to achieve your future goals.

You may like to use the tool on your own, with a family member, a friend or with an Australian Unity team member. Get in contact with one of our team members to organise a one-on-one chat.

Start your NDIS planning

When is the NDIS available in your area?

The National Disability Insurance Scheme began its three-year Australia-wide roll-out on 1 July 2016. It will be introduced to new locations at different stages throughout the three years.

If the NDIS is already available in your area, we have specially trained staff that can support you to understand what it can do for you. Contact us online or phone us on 1300 160 170 to find out how we can support you to get the best value from the NDIS.

Enter your suburb or postcode to find out when the NDIS will roll-out in your community.

We operate in New South Wales, Victoria and some parts of Queensland. To find out about the availability of specific services, please phone 1300 160 170. 

Putting people with disability in charge

Our NDIS television commercials portray people with disability in an entirely new way, highlighting how through the NDIS, they are in control. Featuring a unique take on a job ‘interview’, the commercials show how Australian Unity is ready to help people with disability at any stage of their NDIS journey. Watch them all and explore what the commercials meant to the cast in our behind-the-scenes videos.

Watch our television commercials

Ways we can support your transition to NDIS

The NDIS is a big change. You’re sure to have questions about it so we offer you free advice at any time. We also provide you with your own personal support coordinator to keep you informed and help you make the best decisions for your care. Here are a few ways we can partner with you.

Client workbook

Spend time exploring your goals and ambitions using our online NDIS Planning Tool.

Planning meeting

Meet with us one-on-one or with your family and carers to discuss your NDIS plan.

NDIA conversation

We can support you during your meeting with the National Disability Insurance Agency (NDIA).

Implementation plan

Contact us to arrange a meeting to discuss how your plan can be implemented to work best for you.

Ongoing coordination

Have us as a coordination point for all the services required to make your plan run smoothly.

Changing your support plan

We can assist you with changing your support plan at any time.

You're free to choose

Whether you need a little support or a lot, Australian Unity will be there for you. We can help you come up with a plan that builds on your own abilities and the support you may already have from your family, friends or other networks. You’re in charge and can choose exactly what you need. This might be something as simple as catching a bus to the shops or learning how to use an iPad. It could even include having a carer about the same age as you to come with you to a club or concert.

Find out more about our services

Prefer to talk? Phone us 24/7
for a discussion.
We will respond within 48 hours.
Receive answers to frequently asked questions.