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Compliance

If you have questions or concerns about your aged care, including Support at Home costs and fees, you can speak to an aged care advocate by calling the Aged Care Advocacy Line. Provided by the Older Persons Advocacy Network (OPAN), this free and confidential service is independent of both government and aged care providers, and will connect you with a local advocate in your state or territory.

  • Aged Care Advocacy Line: 1800 700 600
  • Monday to Friday 8am - 8pm, Saturday 10am - 4pm
  • Website: www.opan.org.au

If you need assistance in understanding this statement in other languages, you are welcome to access free translation services.

If you need help around the house or are thinking about aged care homes, contacting My Aged Care is the first step.

  • My Aged Care: 1800 200 422
  • Monday to Friday 8am - 8pm, Saturday 10am - 2pm
  • Face to face by speaking with an Aged Care Specialist Officer (to book an appointment call 1800 227 475 or visit any Services Australia Service Centre)
  • Website: www.myagedcare.gov.au