What is Support at Home?

Get the care you need, when you need it

More support than the Commonwealth Home Support Program can offer. The Commonwealth Home Support Program is designed for entry-level, light-touch help. Support at Home gives you a higher level of care when needed. It’s not just for basic support; it can include more complex services like personal care, allied health, and home modifications as needs grow, without the delay or hassle of switching programs.

With Support at Home, you get:

• More hours of support
• A wider range of services
• Funding that grows with your needs
• Support for more complex situations

If you need more help than Commonwealth Home Support Program can offer, Support at Home is the only way to get it.

Your budget, your control

Commonwealth Home Support Program funding is limited, shared across many customers, and depends on provider capacity. Support at Home gives you:

• your own package
• your own budget
• funding allocated directly to you, not shared

This means more reliability, fewer gaps, and more control over the support you receive.

Care that fits your life
Under the Commonwealth Home Support Program services are often “basic” and less personalised. With Support at Home, a single assessment framework makes your care more personalised and responsive, so it’s easier to choose the right mix of services.

Instead of being locked into a fixed set of services under Commonwealth Home Support Program, your Support at Home assessment might recommend a combination of home modifications, allied health, and transport support based on your unique needs.

Support at Home gives you:

• A personalised support plan
• Services matched to your health, independence and home needs
• The ability to adjust your plan when things change

This ensures your support actually fits your life — not just what the Commonwealth Home Support Program funding can stretch to.

Access more services, stay independent longer

The Commonwealth Home Support Program only covers a small set of basic services. Support at Home includes everything Commonwealth Home Support Program covers plus much more:

• clinical support (nursing, allied health)
• independence and mobility services
• everyday living support
• home modifications and assistive technology (depending on level)
• restorative care options
• short-term high-priority pathways

This means you can stay safely and comfortably at home longer.

Please speak with us if you want to understand what specific services you may be entitled to under Support at Home that you may not be under the Commonwealth Home Support Program.

Flexibility when life changes

Quarterly budgets mean more flexibility. Under the Commonwealth Home Support Program, funding is limited and can run out or be unavailable.

With Support at Home, funding scales up or down based on your assessed needs. For example, after surgery, your budget might increase.

Depending on your needs, you may also have access to Restorative Care Pathway and End-of-Life Pathway, providing short-term care options for recovery after illness or support at the end of life.

Support at Home provides:

• Stable, predictable funding
• Regular quarterly budgets
• Flexibility to adjust how funds are used over time

It means more stability and fewer delays when your needs change.

Better choice, transparency and control

Under Support at Home, everything becomes clearer:

• You know exactly what services are available
• You know how much funding you have
• You know what fees apply (including caps)
• You have choice over which provider you want

Plus, simpler management means fewer providers and funding silos, reducing duplication and making administration easier.

It’s designed so you feel more informed and empowered, not confused.

Prepare now, stress less later

The Commonwealth Home Support Program will transition into Support at Home after July 2027.

The benefit of preparing early is:

• you understand your options
• you know your likely contributions
• you feel confident and ready to make decisions
• you avoid the pressure of the 56-day decision window

Being ready means the transition feels smoother, calmer, and more in your control.