By using our website, you consent to your data being collected and used as outlined in our Privacy Policy.
Australian Unity Care Services Pty Ltd, Greengate Care Pty Ltd and their related entities (Australian Unity, we, us and our) are committed to complying with all applicable privacy laws including Division 62 of the Aged Care Act 1997 (Cth), the Privacy Act 1988 (Cth) and Australian Privacy Principles.
This statement should be read together with our privacy policy, which is available on our website, australianunity.com.au/ privacy-policy.
Australian Unity collects information which is necessary to provide you with aged care and related services. This may include:
a. your identifying and contact information, such as your name, age, gender, date of birth, photograph, address, phone number and email address;
b. your relationship status and details of your contact persons, next of kin and authorised representatives;
c. your health information, such as your medical history, cognitive capacity and diagnosis, the medications you take, your Medicare details, your treating healthcare professionals and other related information;
d. information about your religious, racial or ethnic background; and
e. information about your finances, including your pension status and details.
You have the right not to disclose your personal information, however this may limit our ability to process your application for care, provide care in the best possible way, provide you with products or services which you have requested, develop and advise you of new services and products or manage an emergency effectively.
Where appropriate, we will use your personal information to:
a. determine eligibility for placement and process your application for care;
b. provide aged care and related services to you;
c. manage your care, your care plans and our relationship with you, including to assist us with the provision of services;
d. assist us in running our business, including for quality assurance, audit and insurance purposes, for billing and direct debit arrangements, for improving and developing our services, for implementing appropriate security measures and for training our personnel; and
e. comply with applicable laws and for other purposes set out in our Privacy Policy.
We may:
a. include your photograph in your care records to manage your care needs, including for medication administration. Your photograph may be displayed within the residence such as where assistance is required to locate resident rooms, in resident displays or in resident communications;
b. use your name, images, audio or video recording of you and information relating to the services that you use at your aged care residence as content published on the Australian Unity Family Connect App to be shared with your family members and friends who choose to have access to the App. We may also also use this content for Australian Unity internal communications;
c. disclose your health information to healtprofessionals involved in your care, such as your general or allied health practitioner or your aged
care pharmacist, to assist with your health and improving your health outcomes. It may also be necessary to disclose your information in a medical emergency;
d. be required to provide your personal information to government departments, including Centrelink or the Department of Health and Aged Care, for the purpose of monitoring the way in which services have been provided or for other purposes related to the evaluation or development of, or research regarding, aged care services;
e. disclose your personal information where we are authorised or compelled by law to do so, where it is necessary for the establishment or defence of a legal claim, or where requested by a government or enforcement agency;
f. provide your information to persons nominated as your contact persons, next of kin or authorised
representatives; and
g. give your personal information to our related organisations and other third parties who help us with our business, including our subcontractors and advisors. Some of these third party service providers may be located overseas, including in the United States, Canada, the United Kingdom, Ireland, India, Germany, New Zealand and the Netherlands.
If you believe the information we hold about you is inaccurate, incomplete or out of date, please contact us as soon as possible.You can make a request to access or correct the personal information we hold about you. If you would like to do so, or if you have any questions about privacy matters, please contact your Australian Unity Aged Care Residence Manager or Australian Unity’s Risk & Compliance Manager (Level 15, 271 Spring Street, Melbourne VIC 3000).