Contact us

Funds administered by Iress (formerly OneVue)
 +61 3 9616 8687 or 1300 997 774
 Email
Submit a form Email
 GPO Box 804 Melbourne VIC 3001

Funds administered by Australian Unity
 1800 649 033 (Mon-Fri 8.30am - 5.30pm AET)
1300 856 685
 Email
Australian Unity 271 Spring Street Melbourne VIC 3000

Investment Bonds
 1300 1300 38 (Mon-Fri 8.30am - 5pm AET)
 Email

Wholesale Wealth Solutions
  1300 407 698 (Mon-Fri 8.30am - 5:30pm AET)
 Email

Funds administered by Iress (formerly OneVue)
 +61 3 9616 8687 or 1300 997 774
 Email
Submit a form Email
  GPO Box 804 Melbourne VIC 3001

Funds administered by Australian Unity
 1800 649 033 (Mon-Fri 8.30am - 5.30pm AET)
1300 856 685
 Email
  Australian Unity 271 Spring Street Melbourne VIC 3000

Investment Bonds
 1300 1300 38 (Mon-Fri 8.30am - 5pm ACST)
 Email

Wholesale Wealth Solutions
 1300 407 698 (Mon-Fri 8.30am – 5:30pm AET)
 Email

 1800 878 783
Mon – Fri, 8:30am – 5:00pm local time
 Email
  Australian Unity 271 Spring Street Melbourne VIC 3000

We take complaints seriously and aim to resolve them as quickly as possible. If you would like to make a complaint you can call us on 13 29 39, email us at investments@australianunity.com.au or write to us at the following address:

 Manager - Investor Services
Reply Paid 91914
Melbourne VIC 3000

We will acknowledge your complaint within 1 business day (or as soon as practicable), investigate it and decide in a timely manner what action needs to be taken. We will notify you of our decision within 30 days after receipt of the complaint, together with any remedies that are available, or other avenues of appeal against the decision. If you are then not satisfied with our handling or resolution of your complaint, then you may contact an independent external dispute resolution scheme known as the Australian Financial Complaints Authority:

 Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

 1800 931 678 (free call)
(03) 9613 6399
 Email
www.afca.org.au

This service operates as an independent organisation offering free and accessible dispute resolution services to financial services consumers across Australia.