Funds administered by Iress (formerly OneVue)
+61 3 9616 8687 or 1300 997 774
Email
Submit a form Email
GPO Box 804 Melbourne VIC 3001
Funds administered by Australian Unity
1800 649 033 (Mon-Fri 8.30am - 5.30pm AET)
1300 856 685
Email
Australian Unity 271 Spring Street Melbourne VIC 3000
Investment Bonds
1300 1300 38 (Mon-Fri 8.30am - 5pm AET)
Email
Wholesale Wealth Solutions
1300 407 698 (Mon-Fri 8.30am - 5:30pm AET)
Email
Funds administered by Iress (formerly OneVue)
+61 3 9616 8687 or 1300 997 774
Email
Submit a form Email
GPO Box 804 Melbourne VIC 3001
Funds administered by Australian Unity
1800 649 033 (Mon-Fri 8.30am - 5.30pm AET)
1300 856 685
Email
Australian Unity 271 Spring Street Melbourne VIC 3000
Investment Bonds
1300 1300 38 (Mon-Fri 8.30am - 5pm ACST)
Email
Wholesale Wealth Solutions
1300 407 698 (Mon-Fri 8.30am – 5:30pm AET)
Email
1800 878 783
Mon – Fri, 8:30am – 5:00pm local time
Email
Australian Unity 271 Spring Street Melbourne VIC 3000
We take complaints seriously and aim to resolve them as quickly as possible. If you would like to make a complaint you can call us on 13 29 39, email us at investments@australianunity.com.au or write to us at the following address:
Manager - Investor Services
Reply Paid 91914
Melbourne VIC 3000
We will acknowledge your complaint within 1 business day (or as soon as practicable), investigate it and decide in a timely manner what action needs to be taken. We will notify you of our decision within 30 days after receipt of the complaint, together with any remedies that are available, or other avenues of appeal against the decision. If you are then not satisfied with our handling or resolution of your complaint, then you may contact an independent external dispute resolution scheme known as the Australian Financial Complaints Authority:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
1800 931 678 (free call)
(03) 9613 6399
Email
www.afca.org.au
This service operates as an independent organisation offering free and accessible dispute resolution services to financial services consumers across Australia.
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