Supporting members through COVID-19
This isn't an easy time for any of us. In these challenging times we are doing everything we can to support and care for our members, employees and the community. Wellbeing has been at the heart of our organisation's purpose for 180 years and that is why we are introducing a range of measures to ensure that you receive maximum support from your private health insurance in these uncertain times.
Postponing 2020 rate increase
To assist members and customers through this time of uncertainty, Australian Unity has made the decision to postpone all Private Health Insurance and Overseas Visitors Cover premium increases for at least 6 months - effective immediately. This means that the premium increases scheduled for 1 April 2020 will not proceed on that date. For any member with a premium decrease, that change will still proceed on 1 April 2020 as planned. We are currently working on changing all of our future pricing on the website back to 2019 premium prices, so please be patient with us.
Cover for COVID-19
To provide peace of mind, effective immediately, anyone with an Australian Unity hospital policy, that joined before 1 April 2020, will be covered in a private hospital for chest, heart, lung and kidney hospital admissions, irrespective of their level of cover, if that admission relates to COVID-19. The other terms and conditions of your cover remain unchanged.
Ways to use your Extras Cover
Many health providers are moving their service delivery into video and telephone (eg Telehealth). To ensure you can still access the health services you are covered for, you can now claim benefits for Telehealth consultations on your Extras cover for Physiotherapy, Psychology, Exercise Physiology, Occupational Therapy, Speech Pathology, Dietetics and Nutrition (some conditions may apply).
Access to mental health support
As part of your Hospital cover you may have access to Mindstep®, a confidential phone-based program, delivered by specially trained mental health coaches designed to support in adjusting to life's challenges. To check your eligibility, please review your fact sheet.
We're very aware that COVID-19 is placing many people under financial pressure. If you are experiencing financial difficulty due to COVID-19, please call us on to find out about relevant support options.
Non-urgent elective surgery
The Federal Government has announced that non-urgent elective surgery in private and public hospitals is temporarily suspended. If you have an upcoming surgery, we recommend you contact your doctor and hospital to understand how this may impact you. Emergency surgeries aren't affected by this change.
We're lucky that the majority of our staff can work from home and continue to deliver for our customers. Importantly, this helps us minimise the risk of infection both for our people and the community more broadly. We are also providing our staff with a range of support services and special leave arrangements if they are impacted by COVID-19.
Need to get in touch?
We know that many people are experiencing long wait times when trying to call us and understand this can be frustrating. For advice on the best way to contact us for specific services and questions please refer to our Contact Us resource page.
We are closely monitoring advice from the Government and likewise, we advise that you also follow government health updates, as this situation is evolving, and advice is being regularly updated. We've added a COVID-19 section to our website so you can stay up-to-date on what we're doing in response to COVID-19, support options and other information. We'll be updating this page regularly so please continue to check in for the latest information.
This is new to all of us so as the situation changes we will continue to review how we can best help. Thanks for your patience and understanding as we support our customers, staff and our community to stay safe and healthy.