The award is based on Roy Morgan’s independent, ongoing research program, which measures customer satisfaction across Australia’s private health insurance sector using feedback from thousands of Australians over a 12 month period.

The repeat recognition reflects Australian Unity’s ongoing focus on providing clear information and practical support for members navigating an increasingly complex health system.

Rebecca Harwood, Group Executive, Health Insurance at Australian Unity, said the award recognises the organisation’s people and its strong member first focus.

“Being recognised for the third year in a row reflects the trust our members place in us and how we support them through important moments in their lives,” Ms Harwood said.

“It speaks to the care and commitment our teams bring to supporting members every day.”

Australian Unity’s performance reflects a continued focus on making health insurance easier to understand and use, with frontline teams playing a central role in helping members make informed decisions about their cover.

“We know people value clarity, confidence and dependable support when it comes to their health insurance,” Ms Harwood said.

“Our focus is on delivering that consistently, whether members are choosing cover, making a claim or accessing care.”

Roy Morgan’s Customer Satisfaction Awards are widely regarded as one of the most robust measures of consumer sentiment, as they are based on real customer feedback over time rather than one off surveys.

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Media contact

T: 1300 408 776
E: media@australianunity.com.au

About Australian Unity

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to sustainably deliver products and services that matter most to our members, customers and the community.