Bushfire assistance
We’re here to help

Important information for customers affected by the current bushfire emergency

As bushfires continue to devastate parts of Australia we’re here to help.

While the immediate focus needs to be on everyone’s safety, affected customers are encouraged to talk to our dedicated support team on 1800 517 259 . We may be able to provide you with:

  • Relief on premiums
  • Prioritisation of claims payments
  • Waiver of limits and benefit replacement periods
  • Additional financial support for Australian Unity banking customers. Find out more
  • Access to our Remedy Healthcare’s mental health support program (MindStep®)

General Insurance

If you’re an Australian Unity customer with Allianz or QBE Insurance we can help you make a claim or offer advice. To make a claim on your insurance policy, for Allianz customers call 1300 130 935, select option 5 and for QBE customers call 1300 028 830, select option 3.

Our thoughts are with everyone impacted and we thank the emergency services and volunteers for their tireless work protecting the community.

Australian Unity has donated $100,000 to the relief and recovery efforts lead by the Australian Red Cross and will be matching contributions made by our 7000-plus employees dollar-for-dollar to Red Cross and a number of organisations supporting wildlife and the environment.

Additional information and resources about the bushfire emergency are available through the Australian Red Cross.