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Purpose and strategy

We're for Real Wellbeing

Our purpose

To help people thrive

Our vision

To enable Real Wellbeing for our members, customers and community through our portfolio of commercial and sustainable businesses

Areas of operation

Established in 1840, we were Australia's first member-owned wellbeing company. We offer our members and customers health, wealth and care services

Our portfolio

We have built a diverse and thematically linked portfolio, delivering health, wealth and care services, organised under four customer-focused areas:

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Home Health

delivers in-home and community care services, including culturally appropriate care to Aboriginal and Torres Strait Islander customers.

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Wealth & Capital Markets

offers expertise in investments, property and social infrastructure, life & super, advice and trustees services and operates retirement villages.

Retail

offers private health insurance and banking services.

Specialist Care

operates residential aged care precincts.

Our key objectives

Although we operate a diverse portfolio of businesses, all are guided by the same four key values in the way we work.

Create a great place to work

When we take care of our people, they will take care of our customers

Put customers and members front and centre

Customers and members have choices, and we want them to choose us

Deliver sustainable performance

We’ve been here for more than 180 years, and we want to be here for many more

Make a difference to our community

Community wellbeing is at the heart of what we do

Growth themes

In our endeavours to create positive and long-term impact, three strategic priorities direct our key growth efforts

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Realising our value as a social enterprise

Create deeper relationships with our members, customers and the community based on data, member-centred initiatives and superior interactions with us—with a particular focus on innovating and delivering products and services that meet the health and financial wellbeing needs of our members.

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Leveraging our position across the continuum of care

Deliver a continuum of integrated wellbeing care and support—incorporating key determinants of wellbeing such as housing, community and social interaction, employment and education, as well as direct healthcare—at all life stages.

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Accelerating our social infrastructure position

Continue our momentum as a leader in the creation of social infrastructure that supports Real Wellbeing in our communities. Mobilise significant capital to support burgeoning community needs across the health and ageing sector, as well as broader social infrastructure opportunities.

We're here for you

MCI and Bond holders

To change your details, manage your holding and update your communication preferences log on to Link Investor centre or call 1300 554 474

Member & general enquiries

For member support or information about any other Australian Unity product or service.

Contact us