Australian Unity named Roy Morgan’s private health insurer of the year

12 April 2024

Tags: Media

Australian Unity has been named winner of the Roy Morgan Customer Satisfaction Award for Private Health Insurer of the Year (Retail) 2023.

These customer satisfaction ratings are collected from approximately 60,000 Australians annually, with interviews conducted each week.

The winner is determined as the organisation that has achieved the most months with a number one ranking for Customer Satisfaction across a calendar year. In 2023, Australian Unity scored 12 months of consecutive wins to take out the Private Health Insurer of the Year (Retail) award.

Private Health Insurance CEO, Rebecca Windsor, said as a wellbeing company, Australian Unity continuously works to improve the way we do things to benefit our customers.

“The award is testament to the work of our dedicated team who help our members navigate the health system, understand their cover, deliver affordable new private health insurance options and improve digital customer solutions."

“Keeping health insurance affordable for members has been another key focus for the team especially in this period of rising cost of living pressures,” Ms Windsor said.

Australian Unity was also recently awarded three WeMoney Customer Satisfaction Awards for its Comprehensive Cover, Bronze Hospital Cover, and Overseas Visitor Health Cover. It was also named a finalist in the WeMoney Digital Health Insurer of the Year, Outstanding Customer Service (Health Insurance) category.


About Australian Unity

Established in 1840, Australian Unity is a member-owned wellbeing company with more than 385,000 members and more than 700,000 customers. Our range of health, wealth and care products and services provides member, customer and community value that is supportive of personal and community wellbeing.


Compare our award winning Health Insurance online today

Related article

Australian Unity’s sustainable cash and fixed interest manager Altius Asset Management to be acquired by Australian Ethical

Australian Unity’s Wealth & Capital Markets platform (W&CM) announced today it will sell its circa. $2 billion sustainable cash and fixed interest manager, Altius Asset Management (Altius) to Australian Ethical (ASX: AEF).

Read more

Australian Unity appoints Darren Dawson as General Manager, Social Infrastructure Funds

Australian Unity has appointed experienced sustainable finance and ethical investment executive, Darren Dawson, as its General Manager, Social Infrastructure Funds.

Read more

Perennial Partners to take over management of Australian Unity’s Future of Healthcare Fund

Perennial Partners (Perennial) and Australian Unity Funds Management Limited (AUFM) are pleased to announce that they have entered into agreements to transfer the investment management rights of the Australian Unity Future of Healthcare Fund (Fund) to Perennial.

Read more

Australian Unity completes myHomecare acquisition

Health, Wealth and Care group Australian Unity today completed the acquisition of the myHomecare Group (MHC).

Read more