Pet Insurance - Make A Claim | Australian Unity

To make claims you have four options:

Claim online through the Pet Portal – your 24/7 policy concierge

Simply create an account to manage your pet insurance online.

Make and track your claims
Update your payment details
Update your personal information
View and download your policy documents

Note: If you’re not yet registered you can easily do it online. You’ll just need your policy number, date of birth, postcode and email address.

Claim on the spot with GapOnly^®

GapOnly^® is the latest pet insurance claims innovation that helps pet parents with an eligible policy at participating Vets access their pet insurance benefit straight away for eligible claims, helping reduce the burden of large, unexpected Vet bills.

Find out more

As an eClaim by your Vet

Available at more than 1,050 Vets across Australia, the eClaims service lets participating Vets submit a pet insurance claim on your behalf after your pet’s appointment, meaning there’s nothing more for you to do. Apart from our GapOnly^TM claims service, this is the fastest way to claim.

Posting a paper claim

If you prefer to make your claim via the post, then you’ll need to print and complete the pet insurance claim form together with your Vet, and ensure supporting Vet invoices and clinical notes are included for speedy assessment. Find claim and policy documents on your Pet Portal.

View claim form

How does claiming on the spot with GapOnly® work?

GapOnly^® is a new pet insurance claims service that lets you claim on the spot, as long as it’s accepted by your vet. This is new and innovative technology so not all vets are on board yet, though more and more are being added every day.

GapOnly^® works in partnership with your pet insurance policy to help you access your pet insurance benefit right away on eligible claims at participating Vets. So rather than paying the full Vet invoice upfront and waiting days to be reimbursed, you simply pay the gap (the amount not covered by your policy) on eligible claims and go. It’s fast, convenient and a little less to worry about. So, the good news is, there’s no more waiting to be reimbursed after paying your vet bill!

Find your closest GapOnly^® vet

Get in touch

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Have a question? Send us an email.

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Call on 1300 130 935

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About us

We’re Australia’s first member-owned wellbeing company.

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Terms, conditions, waiting periods and exclusions apply. Petinsurance.com.au is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) is promoted by PetSure’s Authorised Representative (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 and distributed by Australian Unity Bank Limited ABN 30 087 652 079, AFSL No 237994. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available here.

If you buy pet insurance Australian Unity will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any. It’s important that you read the Australian Unity FSG before acting on any advice or taking out insurance through us. You can download the Australian Unity Bank Limited FSG here.

GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd.

Make or manage a claim

To make claims you have four options:

Claim online through the Pet Portal – your 24/7 policy concierge

Claim on the spot with GapOnly®

As an eClaim by your Vet

Posting a paper claim

How does claiming on the spot with GapOnly® work?

Get in touch

Email us

Call on 1300 130 935

About us

Claim on the spot with GapOnly^®