Log in FAQs

For more information about our Online Member Services and App click here.

From the log-in screen, select ‘Using your online account for the first time? Register for access’ and follow the steps.

Your username is the email address you provided when you took out your Australian Unity product or service. If two individuals on your policy share an e-mail address, this will generally be linked to the primary policy holder only.

When you complete the registration process to access your online account, you will be required to provide an email address if you have not previously provided one to Australian Unity. This will be verified and will become your username.

Your username is the email address associated with your Australian Unity product or service. If you can’t remember what that is, from the log-in screen, select ‘Forgot email’ and follow the steps to retrieve your email address.

From the log-in screen, select ‘Forgot password’ and follow the steps to reset your password.

The easiest way to change your password is to visit the log-in screen, select ‘Forgot password’ and follow the steps.

We have processes in place that will determine the most current and reliable email address across the products or services that you have with us If you want to find out which email address is your username, from the log-in screen, select ‘Forgot email’ and follow the steps.

To safeguard your information, we lock accounts when there have been too many incorrect attempts to access them. If your account is locked, please try again after 30 minutes.

We recommend using Edge. Google Chrome and Firefox also work well.

Two-factor authentication (2FA) is a security measure designed to stop unauthorised access to your online account. You’ll need to enter your password and have access to your mobile phone so you can retrieve a one-time passcode. Having both steps in place significantly increases the security of your account.

Once you’ve entered your username and password on the login screen, we’ll send a one-time passcode to your mobile number. Once you enter this code, you’ll be logged into your account.

If you don’t receive the passcode within 5 minutes, please click ‘resend the code’ and we’ll issue a new one.

No. To protect the information on your online account, we require all members to use 2FA.

You’ll need a mobile phone to access your online account.

Please call us on 1300 682 744 and we’ll update it for you.

If you have a device that only you will use-like a laptop or mobile phone-you can choose to make it a trusted device. This means you won’t be asked to enter a one-time passcode for the next 90 days. Do not do this on a shared device.

For further help, you can contact us using the webchat on the registration or log-in screens. Alternatively, you can call us on 1300 682 744.

The app can be used by members who have

• Hospital & extras
• Extras cover only
• Overseas visitor cover & extras

The app does not currently support the following policies:

• Hospital cover only
• Overseas visitor cover only

Members who have Hospital cover only, or Overseas visitor cover only will be redirected to the browser-based member portal to manage their accounts.

Members who hold multiple policies will only be able to view their most recently used extra in the app, and they’ll be redirected to the browser-based portal for additional needs.

Once you're registered for Australian Unity Online Member Services, simply log in with the same username and password and you'll be all set.

Next time you open the app, you'll be prompted to update it.
Your login details have not changed. Simply enter the same username and password and you'll be all set.

If you still have our old app, (from prior to April 2022), you will need to delete it, then visit the app store to download the new app. You’ll also need to re-register for Australian Unity Online Member Services.

We've made it simpler and easier to make a claim, view your claims history, update direct debit bank account details and manage your account.

Making payments and updating your credit card details will not immediately be available in the app, so you'll be redirected to the browser-based member portal for those actions.

Members who have Hospital cover only, or Overseas visitor cover only will be redirected to the browser-based member portal to manage their accounts.

Members who hold multiple policies will only be able to view their most recently used extra in the app, and they’ll be redirected to the browser-based portal for additional needs.

First, make sure you're registered to Australian Unity Online Member Services. If not, register here.

iPhone

1. Go to the app store
2. Search “Australian Unity Health”
3. Tap "get" and follow the prompts

Android

1. Go to the Play store
2. Search “Australian Unity Health”
3. Tap "install" and follow the prompts