As a pet parent, particularly a new one, it can be difficult to know when to visit the vet. Some speculate and wait; others panic and act too soon. But regardless of how quick or complacent we are, we’re all conditioned to go elsewhere. We ask friends and check social media. We consult Dr Google and wait days, even weeks, to see a Vet. But what if instead of scrolling on your phone, you could chat with a Vet right there on your screen?
"A quick chat might save a lot."
Our small group of online Vets are here to be there in your world and to work with your local Vet too.
We know that even the littlest sign of sickness can feel like an emergency, which is why we help you diffuse the situation sooner. We listen closely while you chat, then work together with you to get to the bottom of what’s happening using photos and videos. We turn Vet consultations into real conversations and clear, actionable care.
This is exactly why we exist: to make trusted, credible Vet care easier to access for all pets and carers, as soon as you need it.
Terms, conditions, waiting periods and exclusions apply. Petinsurance.com.au is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) is promoted by PetSure’s Authorised Representative (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 and distributed by Australian Unity Bank Limited ABN 30 087 652 079, AFSL No 237994. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available here.
If you buy pet insurance Australian Unity will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any. It’s important that you read the Australian Unity FSG before acting on any advice or taking out insurance through us. You can download the Australian Unity Bank Limited FSG here.
Please note in the event of an emergency you should see your local vet. VetChat vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetChat do not guarantee an approved claim.
^VetChat Terms and Conditions
Available to customers who get a new pet insurance policy, limited to 1 subscription per eligible policy. The Vetchat Services Pty Ltd (VetChat) subscription (valued at $199.95 a year) is a third-party subscription-based service independent from the insurance product and will commence after policy has been in force for 14 days, and will continue for as long as your policy remains active . By taking out a policy you agree to Petinsurance.com.au providing your contact details to VetChat who will contact you to set up your subscription. VetChat subscription will no longer be active if policy is cancelled for any reason. Offer is not redeemable for cash and cannot be used in conjunction with other offers. Petinsurance.com.au can withdraw or extend offer at any time, without notice.