Insurance

What is VetChat?

VetChat is a service that you get as a Pet Insurance customer at no additional cost to you (normally this would cost $199.95 per year)^. VetChat provides access to real life Aussie Vets either online or over the phone in minutes.

We asked Dr Claire Jenkins, why pet parents are finding this innovative service invaluable.

As a pet parent, particularly a new one, it can be difficult to know when to visit the vet. Some speculate and wait; others panic and act too soon. But regardless of how quick or complacent we are, we’re all conditioned to go elsewhere. We ask friends and check social media. We consult Dr Google and wait days, even weeks, to see a Vet. But what if instead of scrolling on your phone, you could chat with a Vet right there on your screen?

"A quick chat might save a lot."

Our small group of online Vets are here to be there in your world and to work with your local Vet too.

We know that even the littlest sign of sickness can feel like an emergency, which is why we help you diffuse the situation sooner. We listen closely while you chat, then work together with you to get to the bottom of what’s happening using photos and videos. We turn Vet consultations into real conversations and clear, actionable care.

This is exactly why we exist: to make trusted, credible Vet care easier to access for all pets and carers, as soon as you need it.

Get VetChat with your pet insurance.

Get a quick quote Call 1300 130 935

Why use VetChat?

For peace of mind, just to check up

Consultations 24 hours a day, every day

For everyday questions and credible answers

Supportive team of trusted Australian registered Veterinarians

Help with behavioural problems or diet issues

Included at no extra cost

Important information

Petinsurance.com.au policies entered into for the first time prior to 7 November 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representative (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 (PIPL) and Australian Unity Bank Limited ABN 30 087 652 079, AFSL 237994 (AUBL). Petinsurance.com.au policies entered into for the first time on or after 7 November 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, PIPL and AUBL. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at petinsurance.com.au. It’s important that you read Australian Unity’s FSG before acting on any advice or taking out insurance through us. You can download the Australian Unity Bank FSG here.

Please note in the event of an emergency you should see your local vet. VetChat vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetChat do not guarantee an approved claim.

^VetChat Terms and Conditions

Available to customers who get a new pet insurance policy, limited to 1 subscription per eligible policy. The Vetchat Services Pty Ltd (VetChat) subscription (valued at $199.95 a year) is a third-party subscription-based service independent from the insurance product and will commence after policy has been in force for 14 days, and will continue for as long as your policy remains active . By taking out a policy you agree to Petinsurance.com.au providing your contact details to VetChat who will contact you to set up your subscription. VetChat subscription will no longer be active if policy is cancelled for any reason. Offer is not redeemable for cash and cannot be used in conjunction with other offers. Petinsurance.com.au can withdraw or extend offer at any time, without notice.

Consultations are subject to VetChat’s General T&Cs and Privacy Policy. By accepting this service, you agree PetSure and or Hollard and or PIPL cannot be held liable for any damage or loss arising from your reliance on the advice derived from the use of the services offered by VetChat.