Existing customer hub

Support at Home is the new government program, that replaced Home Care Packages on 1 November 2025.

If you were previously receiving a Home Care Package or had been assessed and waiting for funding to become available, you will now have transitioned over to the Support at Home program.

Some key differences include:

• 8 Levels of ongoing support and 2 short-term pathways: A more tailored approach to your care, with funding that reflects your specific needs.
• Quarterly budgets: To make it easier for you to manage your care needs throughout the year.
• Upfront Funding for Home Modifications and Assistive Technology: You won’t need to save funds from your budget for these services.
• Capped Care Management: A portion of your funding is allocated to ensure that you have ongoing support from a service coordinator or Care Partner to manage your care.
• Participant contributions: Under Support at Home, participants will only pay contributions on the services they have received. The contributions will be calculated on a rate per hour (or unit of service) at a set percentage of the price for each service type, where applicable. For example, if a person receives two hours of personal care, they will pay a contribution per hour received.

Find out more about the Support at Home Program or get in touch if you have questions, we’re here to help.

To change or cancel your upcoming home visit, contact your local office.  If you don't have their details, you can find them below. 

To obtain a copy of a past invoice, please contact your local branch. They will be able to assist you in retrieving the invoice you need.

1. Reach out to your Australian Unity Care Partner – We can work closely with you to update your support plan and health goals. This ensures that your care evolves with your needs. Whether you're recovering from a hospital stay or need additional ongoing support, we’re happy to help. We can also advocate on your behalf with My Aged Care for any necessary funding adjustments, making the process easier for you.
2. Contact My Aged Care directly – If you prefer, you can also reach out to My Aged Care yourself to request a reassessment of your current care plan. This can help ensure you’re receiving the appropriate level of support based on your updated needs.

Please know that we're here for you, and we’re committed to ensuring you feel supported during this time of change. If you have any questions or need help with any part of the process, don’t hesitate to reach out. We’re always just a call away!

We can send invoices to only one registered address. If you would like your son or daughter to receive copies of your invoices, please contact your local branch. They can update the records to redirect monthly statements to your son or daughter’s preferred communication method.

If you're having money troubles, you can apply for financial hardship assistance through Centrelink, (Services Australia).
This assistance may help with covering the costs of the basic daily fee and/or income tested care fee if you have a Support at Home Package.
However, this is subject to an updated means test.