Australian Unity Investment Bonds Portal

Here are some frequently asked questions relating to the GWeb Portal for Investors.

How do I register to the GWeb portal?

We will be providing investors with access to the portal under a phased approach throughout April 2026. You will not be able to access the portal until you have received an invitation to register from us.

How do I know if I can now access the portal?

Before registering, please ensure we have your email address on file. You can update your details by contacting our Investor Services team on 1300 1300 38 or by emailing a completed change of details form to bonds@australianunity.com.au.

You can register to the GWeb portal here.

Step 1:Select ‘Register for access’

Login Screen

Step 2: Enter your email address to register your account. A 6-digit onetime passcode (OTP) will be sent to your email to complete the two-factor-authentication (2FA) to verify your email address.

Email address screen

Step 3: Enter the 6-digit verification code and click ‘Continue’

2FA screen

Step 4: If we also have your mobile number on file, you will be prompted to complete 2FA for your mobile. A 6 digit OTP will be sent to your mobile.

Verify your identity screen

Step 5: After verifying your email address and mobile number, you will be prompted to set up a new password.

Set password screen Password criteria screen

Step 6: Your registration process should now be complete and you can return to the GWeb portal to log in.

Password set screen

I’m having trouble registering for the portal. What should I do to gain access?

Please call our Investor Services team on 1300 1300 38 Mon-Fri from 8.30am to 5.30pm AEST/AEDT or email us at bonds@australianunity.com.au.

Can Australian Unity set up my access to the portal?

The Investor Services team can guide you through the setup process; however, they are unable to complete it on your behalf due to two-factor authentication requirements.

I have been locked out of the portal, how can I reset my password?

If you’ve been locked out, click “Forgot Password” on the log-in screen. You’ll be guided through the steps to create a new password and regain access.

I followed the forgotten password link and haven’t received an email, what do I do now?

Check your spam or junk folder and make sure your email address was entered correctly. If you still haven’t received the email, please call our Investor Services team on 1300 1300 38 Mon-Fri from 8.30am to 5.30pm AEST/AEDT or email us at bonds@australianunity.com.au.

Can Australian Unity reset my password for me?

The easiest way to change your password is to visit the log-in screen, select ‘Forgot password’ and follow the steps. Australian Unity is unable to reset a password on your behalf. Please call our Investor Services team on 1300 1300 38 Mon-Fri from 8.30am to 5.30pm AEST/AEDT or email us at bonds@australianunity.com.au if you need support in resetting your password.

Can I change my login email address?

Please call our Investor Services team on 1300 1300 38 Mon-Fri from 8.30am to 5.30pm AEST/AEDT or email us at bonds@australianunity.com.au. After your email address has been updated, please allow up to 24 hours before attempting to log back into the portal.

Why is my account locked after I tried to enter my details or password?

To safeguard your information, we lock accounts when there have been too many incorrect attempts to access them. If your account is locked, click “Forgot Password” on the log‑in screen. You’ll be guided through the steps to create a new password and regain access.

What is 2FA?

Two-factor authentication (2FA) is a security measure designed to stop unauthorised access to your online account. You’ll need to enter your password and have access to your mobile phone or email so you can retrieve a one-time passcode. Having both steps in place significantly increases the security of your account.

How does 2FA work?

Once you’ve entered your email address and password on the login screen, we’ll send a one-time passcode to your mobile phone or email. Once you enter this code, you’ll be logged into your account.

What happens if I don’t receive the one-time passcode?

If the one-time passcode (OTP) has been sent to your email, please check your spam or junk folder and ensure you are using the same email address you provided to Australian Unity. If the one-time passcode (OTP) has been sent to your mobile number, please click ‘Resend’ and we’ll issue a new one.

What if I no longer have access to the mobile phone I used to set up my account?

Please call our Investor Services team on 1300 1300 38 Mon-Fri from 8.30am to 5.30pm AEST/AEDT or email us at bonds@australianunity.com.au.After your mobile number has been updated, please allow up to 24 hours before attempting to log back into the portal.

How do I find out about my 125% contribution limits and figures?

After logging in to the Portal, click the hamburger icon (☰) in the top-right corner.

Navigate to My Funds → Portfolio Details.

On the Portfolio Details page, under Contact Details, the 125% contribution information is displayed in the “Investment Bond 125% Rule” section.

Portfolio Details location

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GWeb portal FAQs for investors