By using our website, you consent to your data being collected and used as outlined in our Privacy Policy.
If you’re receiving services under the Commonwealth Home Support Program (CHSP) but thinking of moving to Support at Home, you may be wondering about what the costs will be under Support at Home.
Support at Home costs depend on your income, assets and the types of services you receive. For clinical services, the government covers the whole cost so you don’t pay anything. For other types of services the government covers part of the cost, and you pay the rest.
Understanding how these costs work can help you feel confident about your next steps.
Support at Home has been designed to provide more flexible and personalised support as people's needs change. While some people may contribute more towards everyday living services, the program provides access to additional services, higher levels of support and fully funded clinical care.
| Question | What you need to know |
|---|---|
| Will everyone pay more? | No. Costs depend on your income, assets and the services you receive. |
| How is Support at Home different from CHSP? | Support at Home uses income-tested contributions rather than low fixed fees. |
| Who decides my contribution? | Your co-contribution is set by the government, and is assessed by Services Australia. |
| What affects what I pay? | Your income and assets, and the types of services you need. |
| Are some services free? | Yes, clinical services like nursing and allied health are fully covered by the government under Support at Home. |
| Could I pay less overall? | Some people may, particularly if they currently fund services privately. |
For more detail about our fees and prices take a look at our Support at Home pricing.
Learn more about our Support at Home prices
Clinical Care = 0%
Independence Support services= 5%
Everyday living services = 17.5%
Clinical Care = 0%
Independence Support services = 5-50%
Everyday living services = 17.5-80%
Clinical Care = 0%
Independence Support services = 50%
Everyday living services = 80%Full pensioners usually pay little or nothing for services under Support at Home, similar to Commonwealth Home Support program.
Nursing and allied health are fully government-funded under Support at Home, so you pay nothing for clinical care.
Example: Someone managing diabetes and mobility issues can get regular nursing visits and physiotherapy under SAH without additional fees for those clinical services.
If you currently pay privately for extra services that aren’t covered by CHSP, Support At Home could reduce out-of-pocket costs by covering more within your allocation.
Support at Home offers guaranteed funding and flexibility to scale up care quickly, without waiting periods or switching programs.
Example: If someone suddenly needs more help after a fall, their SAH plan can increase hours immediately — avoiding delays common under CHSP, and without having to pay privately for extra services.
Under CHSP you may have different providers delivering different services, and need to juggle multiple providers with different fees. Under Support at Home all of your services will be delivered by one provider, which can cut admin fees and save time, so more of your funding goes to actual care.
With Support at Home you also have a dedicated care partner that will oversee your care plan, budget and services scheduling, so you don’t have to.
Example: Instead of juggling separate providers for cleaning, transport, and allied health, SAH customers can coordinate all services through a single plan.
Want to know your likely costs before your letter arrives? Need help deciphering the letter or just have many more questions?
We’re here to help, and can explain the funding in plain language and answer your questions.
