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Tags: Health COVID19 Health insurance Lifestage guide to Health

Providing complete support for our members has been our purpose for 180 years, and we want to ensure that you receive maximum care from your private health insurance in these challenging times.

We understand that now, more than ever, it’s important for members to look after their health and wellbeing.

With Government restrictions being eased on services such as elective surgeries, you can now access most of your hospital and extras benefits

To support our members during these challenging times, we also have a range of services available to ensure your health and wellbeing is prioritised

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Our free telephone hotline can provide you or your family with advice and support on non-emergency clinical needs and health-related questions that have arisen during the current situation.

Speak to expert health professionals employed by our health partner Remedy Healthcare, who can provide essential information and advice about coping with the COVID-19 pandemic, including:

  • Listening to your concerns
  • Coping with social distancing, self-isolation or quarantine
  • Staying connected through COVID-19
  • Managing a chronic illness during this period

This hotline is available to all members, simply call 1300 665 780 (Monday to Friday, 9am-5pm AEST) to speak with an expert today.

Telehealth services

There’s something very comforting about receiving health care at home – it can make it that much easier to take those important steps towards a full recovery.

Many of our health providers are now making their services available via video and telephone (otherwise known as "telehealth”). 

Where you are covered, and where it is clinically appropriate, you can now claim benefits for telehealth consultations on your Extras cover for Physiotherapy, Psychology, Exercise Physiology, Occupational Therapy, Speech Pathology, Dietetics and Nutrition (conditions apply).

Our health partner Remedy Healthcare has delivered telehealth services for more than a decade, offering our members mental health support, health coaching and parenting advice, in the safety and comfort of their own homes. Recently, Remedy developed telehealth physiotherapy and dietetics to meet the growing need for remotely delivered care.

These consultations can help you:

  • learn more about your condition, including how to manage it
  • get to grips with your posture, stretches and strengthening exercises
  • set goals for becoming more physically active
  • understand workplace ergonomics in your home
  • check in on progress and be reassessed to help you stay on track
  • manage food intolerances and weight management

For more information and to make a booking, click here.


In these challenging times, mental health is vital to our overall health and wellbeing. That’s why the MindStep® program is a vital part of our member services.

Eligible members can speak with specially-trained mental health coaches as part of programs designed to support people in adjusting to life’s challenges and uncertainties.

MindStep features two components, a six-week confidential phone-based program and online CBT (cognitive behavioural therapy) modules. 

To determine which program is appropriate, participants undertake a screening questionnaire with a MindStep coach.

The good news is that Australian Unity members with eligible Hospital Cover (or Hospital Cover with Extras) can apply to access the MindStep program.

Please check your product Fact Sheet to see if you’re covered, then contact the MindStep team on 1800 322 278 to confirm your eligibility, or visit https://www.remedyhealthcare.com.au/welcome-to-mindstep to arrange a call at your preferred time.

Access to Hospital Care at Home and Rehabilitation at Home

Hospital stays are often extended when you require rehabilitation for a medical condition or post-surgery. But for most people, there’s simply no place like home, and we want our members to get back to where they feel most comfortable as soon as they can.

For eligible members and with your doctor’s approval, we can co-ordinate services such as nursing care, physiotherapy, occupational therapy and personal care getting you back into familiar surroundings and on the road to independence sooner.

These programare co-ordinated by our health partner Remedy Healthcare, an experienced provider of home and community-based care.

To find out more about this program, call us on 1300 734 379.

Australian Unity Dental Centres (Victoria)

Restrictions relating to dental appointments and the COVID-19 pandemic have now eased in Victoria, and Australian Unity Clinics can now take general appointments for examinations, fillings and treatments that don't include dental aerosols.

To ensure patient and staff safety, extra precautions are being taken at all Australian Unity dental clinics, including regular cleaning of high-touch surfaces, ensuring that patients do certain mouth washes before treatment and we have plenty of hand sanitiser available for our patients.

We are also staggering our appointments to make sure that we have limited contact between patients coming and going, extra spacing of our areas in the waiting room, and you have the option to wait in your car prior to coming in to see us.

To make an appointment, call us on 1300 700 541 or head to https://www.australianunity.com.au/dental and book online.

In these uncertain and challenging times, we are doing everything we can to support and care for our members, employees and the community. 

As the situation continues to evolve we will keep reviewing how we can best help you. And we encourage all our members to continue to look after their health and wellbeing during this time.

Disclaimer: Remedy Healthcare Group Pty Limited and Australian Unity Health Limited are wholly owned subsidiaries of Australian Unity Limited. 

An Australian Unity health partner, Remedy Healthcare provides targeted, solution-oriented healthcare that is based on clinically proven techniques. In the past ten years, they have worked with more than 75,000 Australians – helping them to manage their health through caring, coaching, empowerment and support. 

Information provided in this article is of a general nature. Australian Unity accepts no responsibility for the accuracy of any of the opinions, advice, representations or information contained in this publication. Readers should rely on their own advice and enquiries in making decisions affecting their own health, wellbeing or interest. Interviewee titles and employer are cited as at the time of interview and may have changed since publication.