Supporting members through COVID-19
This isn't an easy time for any of us. In these challenging times we
are doing everything we can to support and care for our members,
employees and the community. Wellbeing has been at the heart of our
organisation's purpose for 180 years and that is why we are
introducing a range of measures to ensure that you receive maximum
support from your overseas visitor cover in these uncertain times.
Postponing 2020 rate increase
To assist members and customers through this time of uncertainty,
Australian Unity has made the decision to postpone all Overseas
Visitor Cover premium increases for at least 6 months. This means
that premiums did not increase on 1 April 2020.
Non-urgent elective surgery
To see the latest information in relation to restrictions put in
place for non-urgent elective surgery in private and public hospital
please refer to these websites:
Ways to use Extras cover
Many health providers have started delivering their services over the
phone or using video conferencing. Australian Unity pays benefits
towards some Telehealth services, where this type of delivery is
deemed appropriate by your health provider. Terms and conditions
apply. This measure will stay in place until at least 31 March 2021
and may extend beyond then if required. Call us on for more details.
The Australian Government has released the COVIDSafe app to speed up
the process of contacting people exposed to COVID-19. Australian
Unity is encouraging its employees, customers and the community to
help slow the spread of COVID-19 by downloading the app. To find out
more about the COVIDSafe app and how to download it, visit the Department of Health website.
We’re very aware that COVID-19 is placing many people under financial
pressure. If you are experiencing financial difficulty due to
COVID-19, please call us on 1300 720 695 to review your cover and
find out about relevant support options.
We're lucky that the majority of our staff can work from home and
continue to deliver for our customers. Importantly, this helps us
minimise the risk of infection both for our people and the community
more broadly. We are also providing our staff with a range of
support services and special leave arrangements if they are impacted
Keeping you informed
We are closely monitoring advice from the Government and likewise, we
advise that you also follow government
health updates, as this situation is evolving,
and advice is being regularly updated.
We recommend you visit our website frequently, so you can stay
up-to-date on what we're doing in response to COVID-19, support
options and other information.
This is new to all of us so as the situation changes we will continue
to review how we can best help. Thanks for your patience and
understanding as we support our customers, staff and our community
to stay safe and healthy.
Need to get in touch?
We know that many people are experiencing long wait times when trying
to call us and understand this can be frustrating. For advice on the
best way to contact us for specific services and questions please
refer to our Contact
Us resource tab