Understanding where to start, and what support is available, can feel overwhelming for older adults and their families. This guide breaks down the process into clear, manageable steps to help you confidently navigate home health and aged care options. With the right support, older adults can maintain independence, dignity and quality of life in the comfort of their own homes.
1. Understand what home-based aged care in Australia includes
Home health and home-based aged care typically cover three broad categories:
Clinical support
- Nursing (wound care, medication management, chronic disease support)
- Allied health services (physiotherapy, occupational therapy, speech therapy, podiatry)
- Assistance with bathing, dressing, grooming
- Mobility support
- Social support and community engagement
- Domestic assistance
- Essential home maintenance and repairs
- Meal preparation and delivery
2. Assess current needs thoroughly
A clear assessment is the foundation for the right support plan and this is completed via My Aged Care. They will consider:
- Health needs: chronic illnesses, mobility issues, medication requirements
- Daily living tasks: which activities are hard to manage independently
- Safety concerns: falls, cognitive changes, home hazards
- Social wellbeing: isolation, need for routine or companionship
- Caregiver support: whether family members need respite or backup
3. Learn what funding or subsidy programs are available
You may be eligible for Support at Home or the Commonwealth Home Support Program.
4. Complete the required assessments and applications
Typical steps include:
- Initial screening – Usually by phone or online to determine basic eligibility
- In-home assessment – A trained assessor visits to evaluate needs
- Care level assignment – You’re allocated a level of support or package
- Approval or waitlist – High demand may result in wait times for funded services
- Choosing a provider – Once approved, you can select the organisation to deliver the care
5. Choose the right home care provider
Not all providers offer the same services or philosophy of care. Compare:
- Service range: Do they offer both clinical and personal care? Do they have allied health or dementia-specialised services?
- Cost transparency: What are the hourly rates or package fees? Are there hidden costs for weekends, public holidays, or care coordination?
- Staff training & quality: Do they employ registered nurses? Are carers certified and police-checked? What is their approach to continuity of care?
- Communication & support: Is the provider responsive? Do they offer a dedicated care coordinator?
6. Develop a personalised care plan
A good home health and care plan should address:
- Daily routines and preferred schedules
- Health conditions and medication management
- Emergency procedures
- Social and lifestyle goals
- Family involvement and communication preferences
Care plans should be reviewed regularly as needs change.
7. Consider practical home safety improvements
Small adjustments can make aging at home safer and more comfortable:
- Non-slip mats, grab rails, or shower chairs
- Better lighting and removal of trip hazards
- Medication organisers or automated reminders
- Personal alarms or monitoring devices
- Mobility aids like walkers or rails near bed and stairs
An occupational therapist can recommend customised modifications.
8. Review services routinely and adjust as needed
Aged care needs are rarely static. Regular reviews help ensure support remains appropriate:
- Is the current care helping maintain independence?
- Have new health issues emerged?
- Is more frequent personal care required?
- Are caregivers experiencing burnout?
Being proactive prevents crises and supports long-term wellbeing.
9. Advocate and ask questions
Families often hesitate to question providers, but advocacy is vital. Ask:
- “How will you communicate changes in care?”
- “Who is my main point of contact?”
- “What happens if my needs increase suddenly?”
- “Can I switch carers or services if needed?”
Clear communication builds trust and ensures a safer home care experience.
Whether you need support in understanding or applying for home care funding, or have been assigned Support at Home funding, Australian Unity home health and care can help you navigate your options. Get in touch or call 1300 160 170 (press 1).