That’s why every customer has a Care Partner - someone who works with you to make sure your care continues to meet your needs, now and into the future.
Your Care Partner is there to listen, guide and support you, so you don’t have to manage everything on your own.
What does a Care Partner do?
Your Care Partner is your main point of contact for your care and services. They take the time to understand what’s important to you and help make sure your support is working the way it should.
They can help by:
- Explaining your services and budget in clear, simple terms
- Helping you plan your care and make informed choices
- Coordinating services and supports
- Answering questions about Support at Home and what’s available to you to help things feel clearer and more manageable.
When should I contact my Care Partner?
It’s a good idea to get in touch if:
- Your needs or circumstances change
- You’re unsure about your services or budget
- You have questions about Support at Home
- You’d like to explore additional support or services
Even small changes can be important, and your Care Partner is there to talk things through with you.
Help with planning and changes
Care needs can change over time and that’s completely normal. Your Care Partner will work with you to plan ahead and adjust your care if needed.
They can help with:
- Reviewing your current services
- Making changes to your care plan
- Supporting reassessments or reviews
- Explaining next steps if your needs increase
Their role is to help you feel confident that your care can adapt as your life changes.
You’re not on your own
Navigating aged care can sometimes feel confusing or overwhelming. Your Care Partner is there to support you every step of the way, offering guidance, reassurance and practical help when you need it.