About your Support at Home statement

Under Support at Home, your funding is provided in quarterly (three month) budgets instead of an annual amount.

Each month, your statement shows how much of that quarterly budget you’ve used and what remains.

Your statement may include different Support at Home funding streams, depending on your assigned funding and care plan, such as:

• Support at Home ongoing budget
• Restorative care pathway
• Assistive technology and home modifications
• End-of-life pathway

You’ll only see the ones that apply to you.

Your available budget is the amount you have at the start of the month, including:

• Government funding
• Any approved supplements
• Any unspent funds carried forward

It reflects what you can use for services during that month.

Unused funds at the end of a quarter, which can carry over to the next quarter. The maximum you can carry over is up to the greater of 10% of your quarterly budget or $1000 (including any supplements).

Any quarterly budget unspent funds above the maximum permitted cap cannot be carried forward to the next quarter. In accordance with program funding rules, these funds will be removed from your available budget at the end of the quarter and will no longer be available for services.

Yes. If you transitioned from Home Care Packages, any unspent funds can still be used for your Support at Home ongoing services and assistive technology and home modifications (AT-HM).

Supplements are additional funding designed to help cover the costs associated with specialised care. If you’re eligible and approved, these will appear in your budget summary.

Primary supplements include:

• Oxygen supplement – for participants who have a medical need for continual oxygen therapy
• Enteral feeding supplement – for participants with a specified medical need for enteral feeding
• Veterans’ supplement – for veterans with a mental health condition accepted by the Department of Veterans’ Affairs as related to their service
• Remote supplement – for participants who receive assistive technology and/or home modification funding and live in a remote area with a Modified Monash Model classification of 6 or 7.

The dementia and cognition supplement only applies to participants who transitioned from the Home Care Packages Program and were receiving (or were eligible to receive) on 31 October 2025.

Care management supports the coordination of your care and services.

Under Support at Home ongoing budget:

• Care management fees are capped at 10% of your quarterly budget.
• This amount is already deducted before your budget is shown.

Care management for Restorative care and End-of-life pathways forms part of total spend within the pathway funding (just like another claimable service)

Variations and adjustments are shown on your invoice and statement to reflect service adjustments, customer contribution adjustments or billing adjustments due to delayed charges, missed items, corrections or unspent funds adjustments. These may align to the current quarter or previous quarters.

Variations from current quarter will be reflected in your current budget summary. Variations from previous quarters will be reflected in your budget rollover balance (unpent funds rolled over from previous quarter).

For short-term budgets, any funding that is not used within the approved funding period will expire and will no longer be available for use.

Variations are adjustments for services or items that were not included in previous statements. This may occur if charges were delayed, missed, or needed correcting.